celltech review for Klaviyo: Email Marketing & SMS

March 2, 2020

I believed the hype! Shame on you Ezra Firestone - there is really nothing special about Klavyio! - pure marketing BS. They do however think they are very special... I deleted your app from my Shopify store so why did you charge me again? "Removing our app from your Shopify account does not cancel your Klaviyo account. We are a separate platform from Shopify so you must send a cancellation request to us in order to cancel the Klaviyo account". WTF! Klavyio was downloaded through Shopify!!! How is it possible that Shopify have allowed them this lofty station? The last straw was when we reached out to them for the FIRST time with an elementary trigger split issue. After 6 emails we were thinking we'd entered some parallel existence - they just did not want to extend any help, both the Klavyio peeps JOSH + SEAN were really cagey and unwilling to assist us in any meaningful way - well this is what happens when you neglect a paying customer the way you did guys! I suggest you guys get retrained. We are really disgusted by your lack of care and arrogant attitude. Now kindly CANCEL my account. Regards