The Rotten Fruit Box review for Klaviyo: Email Marketing & SMS
Sept. 9, 2023
We emailed the company saying we wanted to downgrade our plan because we are no longer going to use the SMS portion of the plan. A few days alter after we asked to be downgraded they charged me another $1330 for the next 30 days even thought we came nowhere close to using our previous month's full SMS plan.
Developer Reply
Hey Custodio — so sorry you're experiencing this. I'm going to connect you with our Growth Success team specialized in helping accounts of your size find more value (and spend less!) with Klaviyo and I will escalate your support ticket as well. Please be on the lookout for more communication soon.
Klaviyo: Email Marketing & SMS
4.6
2,743 reviews
Power smarter digital relationships with email marketing & SMS
Developer
Shopify App Store