Mermaid Pillow Co review for Klaviyo: Email Marketing & SMS

Oct. 18, 2016

I run several stores on Shopify and I use Klaviyo for all of them. Klaviyo makes it easy to setup "flows" and I love how easy it is to segment customers and visitors. But Klaviyo's support response time is awful. While their representatives are knowledgeable and helpful, it takes 24-72 hours before I can get a reply to my emails. And there is no phone or chat support. This really becomes a problem when you have a campaign needs to run the same day but something is not working correctly. For instance, I'm using a "product data feed" in one of my campaigns which pulls through products from my store. I have it set so 3 products pull through in the email; however, only 2 products are pulling through. I started a support ticket with Klaviyo over a week ago. With 24-48 hours in between emails, it takes forever to get something resolved. In this case, they simply quit responding last Thursday. I'm switching back to MailChimp due to the support issues. It's too bad really, because Klaviyo is so much better on so many levels.