Hejdu review for Klaviyo: Email Marketing & SMS

May 26, 2022

TECHNICALLY MEDIOCRE APP: - Very good Shopify integration for data flows, voucher generation, etc. (but others have similar features) - OK email wizard (sometimes buggy so that you have to refresh, etc. but ok...); make sure you chose the new one (!) if you set up a test account; I first ended up in the old one which is a nightmare - The brand-related items are by far worse than the beautiful pictures might suggest! - One example: The possibilities to modify the DOI sign-up flows with regard to design, wording, brand appearance like fonts, etc. are extremely limited (it is for example not possible to have the important text elements with a lowercase "you" as it is correct in German; there is a "German version" with "Sie" and "German (Informal)" version which uses an uppercase "Du" but it is not possible to adjust that) - you can basically just put in your logo, select a font out of 15 different standard fonts, some colors and a translation version; that is not 2022! - There are many "strange" limitations in the software; in some areas, there is a beautiful, modern interface with a lot of flexibility, in some others, there is just a very buggy old thing with weird restrictions and bugs ...WHAT IS SO BAD TO GIVE 2 STARS ONLY? - The availability of the customer support is not acceptable! - And you will need the customer service if you want to use the tool for more than manual email campaigns because of those "strange" things I mentioned above (many of those issues are not documented and in most of the cases you will think "this must be possible, I simply don't find the button") - Today, I managed to have 2 chats after about 1 hour of waiting time each; 4 further attempts failed because the chat with simply closed; 90 other users were waiting, too - If you reach them, the quality is not as bad as many comments suggest, but still...