MoYou London review for Klaviyo: Email Marketing & SMS

Aug. 9, 2022

So far its been a terrible experience. The setup process is far from 'easy or automated' we have lost about 40,000 subscribers during the setup due to an error message that opt out subscribers. In the setup process is mainly a sales person taking payment and then leaving links for you to read how to do the setup yourself which is far from being easy. We had 40,000 subscribers opting out from an error from Klaviyo which Shopify experts confirmed its on their end but instead of trying to help all the technical experts done is trying to find more reasons why its not their fault. The system has loads of options, but requires to read lots of articles and links which is very hard to do while running a business. The support has an average waiting time of 20-30 minutes (even for urgent stuff). The dedicated person helping Is mainly for 2-3 calls during the first month of the setup which is crazy as there is so much more required. Anyway, far from what's advertised and not really the market premium service provider (but it is the most expansive one).