CRYSTALS.COM review for Klaviyo: Email Marketing & SMS

June 23, 2024

UPDATE... My review below still stands. Kalviyo seems to have gotten eveen worse, they bill you such a high amount for the users you have, and then a very high threshold of emails to send to hit that amount, basically forcing you to constantly spam your users just to hit the threshold. Feels like so much money is being burnt here. Really crazy how much they have increased the price over the years, with no changes at all to the service. Their SMS is also awful, so incredibly over priced, and very misleading on the charges. I hope they make adjustments to this platform to make it better for their users, Seems like all they care about is jacking up the price before their IPO on wallstreet. Its a shame. It's a great app for the most part, but it's very unsettling how much they have increased the price and made no changes to justify that. Its VERY difficult to gauge how much your monthly bill will be, as they always tack on new charges. i have noticed the wait times drastically increase for customer support over the years as well. It usually takes them a very long time to help and all they do is send you long confusing articles I really wish they didn't basically double the price.