Klaviyo Reviews
Build 5-star experiences for your customers.
Rating
4.5
feedback
71
chart
#1,984
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
7%
-
Less than a month
14%
-
Less than a year
73%
-
More than a year
1%
Reviews Summary
The reviews for the Klaviyo Reviews app are mostly positive, with users praising its integration with Klaviyo email, ease of use, and customer support. Many users appreciate the seamless setup and implementation of the app, as well as the ability to collect reviews and Q&As efficiently. However, some users have mentioned areas for improvement, such as the lack of multilanguage support, the inability to show store responses to reviews in the widget, and issues with customization and design. Overall, the app is seen as a valuable tool for gathering customer feedback and enhancing the review process.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 16, 2024
It's ALMOST perfect, and has come 1000 miles since we first evaluated it early this year. Several key features we requested at that time have been implemented, which precipitated our switch from another popular reviews app. The integration with Klaviyo email is a huge differentiator for this product. The ONE feature that would make this a 5: In the widget for a full Reviews web page, it doesn't show the store's response to the reviews. This is crucial in mitigating the impact of negative reviews. Will be happy to upgrade this to a 5-star when that feature is added.
Very insightful review. We have shared this with our product team to help evaluate your suggestion. Thank you for giving our app another try, and we're continuing to improve the product -- keep an eye out for all the new features!
Dec. 6, 2024
We've used this software at multiple companies that I've worked for. It checks all the boxes. Customer support can be hit or miss. There are really good CSR's and then there are ones that need assistance. For the more difficult issues, I would ask for Tracy N. She's as good as it gets and actually opened my eyes to more functions that klaviyo could do than I initially understood.
Nov. 18, 2024
the best email marketing for e-commerce period end of story. it is 5/5 on its own but their customer service makes it a 10/5. theyre incredible. don't waste your time with any other email marketing service if you're an ecommerce store. this is the one you want
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