Klaviyo Reviews
Build 5-star experiences for your customers.
Rating
4.0
feedback
37
chart
#1,832
All reviews
Rating Breakdown
Review RSS Feed
June 27, 2024
I love it, and customer service is fast. They even send you code when needed.
June 7, 2024
May 23, 2024
very good but you need an expert ,if you get that its very good, but too complicated for me alone
May 21, 2024
It is really easy to use and a great way to collect reviews from customers to use on our website.
Feb. 28, 2024
Klaviyo as a company have awful customer service, look at Trust pilot reviews! The is no phone support and chat support send you links that do not solve the issue. Not much support at all. Shame as their business model is good but other competitors are getting much better. Look elsewhere for your whole package before signing with Klaviyo for anything!
Feb. 16, 2024
Unable to sync with Shopify despite uninstalling and re-installing app several times. The message I keep getting is "Something is a amiss..."
Jan. 26, 2024
Klaviyo reviews is a no brainer to add on to the Klaviyo services. Seamless to install and has the most important features - easy customer experience, Q&A, linking similar products, etc. The most important part of any app is the support available, and the Klaviyo team is awesome to work with. Any question that comes up is supported through chat and documentation. Highly recommend this app!
Jan. 24, 2024
Great support. The app was not showing the review on my template and the team worked hard to make the necessary adjustments to make it work. The interaction with the support team was great.
Dec. 29, 2023
Muy buena, pero se necesita un cursito..
Hola! Muchas gracias por la valoración de 5 estrellas. Tenemos algunos cursos gratuitos que puedes tomar para familiarizarte mejor con Klaviyo. https://academy.klaviyo.com/
Dec. 6, 2023
Rating this a one star due to the pricing plans. We use Klaviyo for SMS + Email marketing and would have LOVED to use this feature. We currently have Loox at $34.99 a month. The Klaviyo plan we would use would be $90 a month, which can significantly increase to $125 and so forth, based on the orders.
Oct. 31, 2023
I'm using Judge.me right now and I saw Klaviyo Revies. I thought it would be great to have all in one app and installed it. Unfortunately, I cannot use it since Ukrainian language is not present. So I will either delete it for now or I will just wait till Ukrainian is added. Hope, it won't take too much time.
Hey there, thank you so much for the feedback, and will pass this along to our product team.
Nov. 15, 2023
The team is very good and reply fast. I like it and will continue using it
Thank you so much for the feedback! We are here whenever you need any assistance.
Oct. 24, 2023
Unable to manage reviews as I continue to get a 502 when I open the app.
We appreciate your feedback – our engineering team has been working hard to resolve this issue. Everything is now functioning normally.
Oct. 3, 2023
This app and service will be brilliant, when it's completely ready. Now it lacks a lot of translations, such as Finnish, which means it cannot be used in local shops. Would also like the possibility to do custom CSS to match the widget with the webshops design. Thank you Klaviyo for creating this. Will look forward to it when it's more complete. And if you need help with translations to Finnish or Swedish, let me know :)
We appreciate this feedback, thank you for sharing. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget customization experience/CSS and support for more languages. Stay tuned!
Sept. 16, 2023
Tried the app, as the price and integration with Klaviyo Emails was attractive. Really like the simple offering of both the apps and it only makes sense for Klaviyo to offer a reviews app. With that said, the app is still not robust enough for us to switch over. There needs to be more design, customizations available in order to fit in with our stores (like not having grey divider lines). There also needs to be more customization availability for review form. It's pretty basic. Will gladly make the switch later on once the app is better improved to compete with other apps like Loox.
Thank you for your review – we really appreciate this feedback. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget design and customization experience. Keep an eye out for an email from our Product team!
Sept. 15, 2023
It's really nice that Klaviyo has reviews now as I trust and really like Klaviyo. The only problem is, the app is really bad. I know it's new but it shouldn't really be released to the public and they charge for it even when it's bad. For what you get, £25 per month is quite expensive for stores that do over 250 orders per month. Unable to easy upload review images and review images wasn't uploaded when imported either so I have to go through manually for each. Unable to edit the star rating text. Currently it says "ratings " next to the stars on product page. All other review apps allow the ability to edit this with ease. The lack of customisation is disappointing. I left my previous review app for this as I believed in Klaviyo.
We really appreciate this feedback and are sorry that you didn't have the experience you were expecting. This is a new product with many more improvements coming soon. We take this input seriously and want to ensure we're building a great product. We'll be in touch with you to understand your issues – please keep an eye out for an email from us!