KNO Post Purchase Surveys
Surveys for attribution, customer insights, and feedback.
Rating
4.8
feedback
69
chart
#814
All reviews
Rating Breakdown
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June 7, 2024
KNO is the best app you can add to your Shopify store. It does exactly as it promises, it's affordable and their customer service is excellent. The best part? You'll gain major insights from post-purchase surveys.
June 7, 2024
Customer service is excellent. Whenever I have questions, they respond immediately and work on the problem. Reporting/data exports could be improved in some ways.
Thank you so much for your review! We're always working to add more powerful reporting so will reach out for specific feedback on what you'd like to see. :) -Jeremiah
May 12, 2024
App is easy to install and set up. Really happy with the customer service. Landon was friendly and pro-actively responded to all our queries, even when it was after hours!
April 22, 2024
Kno Commerce has been a real added value in our customer analysis. Thanks to the teams for their responsiveness and professionalism.
April 22, 2024
Très bonne expérience, les données sont faciles à lire et à analyser Les équipes sont très réactives
April 19, 2024
KNO has been a great post purchase solution for us, the UI and customer experience has been the best we've used. It's good to have a tool that we don't have to worry about. Happy to be a partner and grateful for the support from our KNO team.
March 7, 2024
We've been using Kno for about 6 months and are huge fans. Easy to set up, intuitive to use, great support, and an even better product. It has quickly become one of our most used Shopify apps! :)
Feb. 23, 2024
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.
Sorry to hear you were upset by this and I can relate to frustration by wasted time. Unfortunately we do have to set limits on our free version and that is one of the limits. Shopify does not give us enough space to specify everything that is excluded from each plan... Also next time please keep your language and treatment of my team more professional. On our end we'll work to make these limitations more obvious in the sign-up process. Definitely hear you on the frustration. - Jeremiah
Jan. 31, 2024
Everything about this is easy to use. From building to reporting on surveys, it's intuitive and effective. We are very happy - KNO makes learning about our customers experiences a breeze!
Dec. 14, 2023
We've tried several post purchase survey apps and KNO has been the the best by far. The team is extremely responsive and they're constantly rolling out new features. Our company has been able to use data from our KNO Post Purchase Surveys to make more educated marketing decisions, improve customer experiences, and give data driven feedback to our product team.
Nov. 29, 2023
An agency we work with recommended this app and we've been using it for about a year. Super simple to set up and we get great data. Their support is beyond excellent... shockingly good! What more could you ask for?
Nov. 1, 2023
Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.
Oct. 3, 2023
Super helpful insights that I would never have otherwise We identified a big youtuber who was posting about us that we otherwise would have never discovered simply bc Kno was there asking
Sept. 27, 2023
Great app overall - Easy to set up in minutes and works perfect in checkout
Sept. 20, 2023
Utilizing a post-purchase survey is an essential component of our analytics toolkit. Knocommerce has proven to be the most user-friendly and effortless platform to integrate. Their customer support is exceptionally responsive and helpful. I can't endorse Knocommerce strongly enough. Pro Tip: Don't miss out on their newsletter—it's packed with invaluable insights.
Aug. 22, 2023
KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.
Aug. 4, 2023
KNO isn't just a shopify app I like using ... it's a non-negotiable to have on our store. This is especially the case for us because we have a long consideration window, so while the lot MTA click data we get from our attribution tool is helpful, it's not the end-all story to inform our first touch channel efficiency. KNO has helped us understand our media mix, consideration lag, who people are buying for, and much much more. And I still feel like i've only tapped into 15% of what this tool is capable of. And on top of that, their customer success team is incredible. They don't only help you use the tool to implement ideas we bring to them, but they also bring strategic ideas to us. Overall, great tech and great support. I HIGHLY recommend KNO!
Aug. 4, 2023
The Knocommerce tool and team are amazing. We're able to grab valuable insights in a dynamic way. My favorite part is how customizable it is with the way that it integrates with Shopify and pulls in customer data - we've been using it for post-purchase and for surveying our customers. It even allows you to give dynamic coupon codes seamlessly!
Aug. 3, 2023
i've been in ecomm for a while (scaling brands from $5m to $300m) and just got introduced to kno. it's hands down the easiest to use survey tool i've experienced, with seamless placement post purchase in shopify, a great standalone experience for any survey you'd want to conduct, allows you to direct customer to review products, effortlessly sends attributes back to klaviyo to automate followups. you have no excuse to not get feedback from your customers when tools like this are out there.