KNO Post Purchase Surveys
Surveys for attribution, customer insights, and feedback.
Rating
4.8
feedback
75
chart
#128
All reviews
Rating Breakdown
Review RSS Feed
Oct. 31, 2024
So far so good. Easy to use and effective way to learn more about our customers.
Oct. 31, 2024
Knocommerce has been a huge asset to our business in understanding what drives purchases from new and returning customers. The audience filter also enables us to understand how this differs from market to market, would recommend!
Oct. 21, 2024
Incredibly useful. There is no better source of truth than your own customers and KNO does it in a clean and customizable way. And if you ever have questions, they're great at helping you figure out how to do what you want to do. Great tool!
Aug. 9, 2024
I had wonderful support from Louise on their team in getting our account up and running. We're loving using Kno to garner data on how our customers heard about us. Simple solution to the matrix that is marketing attribution! Thanks Kno!
July 12, 2024
The best app for customer insights. Excellent, proactive customer support as well!
June 7, 2024
KNO is the best app you can add to your Shopify store. It does exactly as it promises, it's affordable and their customer service is excellent. The best part? You'll gain major insights from post-purchase surveys.
June 7, 2024
Customer service is excellent. Whenever I have questions, they respond immediately and work on the problem. Reporting/data exports could be improved in some ways.
Thank you so much for your review! We're always working to add more powerful reporting so will reach out for specific feedback on what you'd like to see. :) -Jeremiah
May 12, 2024
App is easy to install and set up. Really happy with the customer service. Landon was friendly and pro-actively responded to all our queries, even when it was after hours!
April 22, 2024
Kno Commerce has been a real added value in our customer analysis. Thanks to the teams for their responsiveness and professionalism.
April 22, 2024
Très bonne expérience, les données sont faciles à lire et à analyser Les équipes sont très réactives
April 19, 2024
KNO has been a great post purchase solution for us, the UI and customer experience has been the best we've used. It's good to have a tool that we don't have to worry about. Happy to be a partner and grateful for the support from our KNO team.
March 7, 2024
We've been using Kno for about 6 months and are huge fans. Easy to set up, intuitive to use, great support, and an even better product. It has quickly become one of our most used Shopify apps! :)
Feb. 23, 2024
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.
Sorry to hear you were upset by this and I can relate to frustration by wasted time. Unfortunately we do have to set limits on our free version and that is one of the limits. Shopify does not give us enough space to specify everything that is excluded from each plan... Also next time please keep your language and treatment of my team more professional. On our end we'll work to make these limitations more obvious in the sign-up process. Definitely hear you on the frustration. - Jeremiah
Jan. 31, 2024
Everything about this is easy to use. From building to reporting on surveys, it's intuitive and effective. We are very happy - KNO makes learning about our customers experiences a breeze!
Dec. 14, 2023
We've tried several post purchase survey apps and KNO has been the the best by far. The team is extremely responsive and they're constantly rolling out new features. Our company has been able to use data from our KNO Post Purchase Surveys to make more educated marketing decisions, improve customer experiences, and give data driven feedback to our product team.
Nov. 29, 2023
An agency we work with recommended this app and we've been using it for about a year. Super simple to set up and we get great data. Their support is beyond excellent... shockingly good! What more could you ask for?
Nov. 1, 2023
Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.
Oct. 3, 2023
Super helpful insights that I would never have otherwise We identified a big youtuber who was posting about us that we otherwise would have never discovered simply bc Kno was there asking
Sept. 27, 2023
Great app overall - Easy to set up in minutes and works perfect in checkout