Groomie Hers review for KNO Post Purchase Surveys

April 22, 2026

We’ve been using KnoCommerce as our post-purchase survey platform across both Groomie and GroomieHers, and it’s become a critical part of how we understand our customers and make smarter marketing decisions. The platform makes it incredibly easy to collect meaningful post-purchase data, but what really sets KnoCommerce apart is the team behind it. They’ve been extremely hands-on in helping us build and refine our surveys so we’re not just collecting data but instead collecting the right data. The insights we’re getting are directly influencing our creative strategy, targeting, media buying, and overall growth. We’ve even used KnoCommerce to help guide our TV advertising strategy. By asking customers what channels they watch and the types of content they consume, we’ve been able to make more informed decisions on where to allocate our TV budget and how to tailor creative for those environments. That level of insight has been incredibly valuable as we expand into new channels. A special shoutout to Sid, who has been amazing to work with. He’s gone above and beyond in helping us get the most out of our surveys, from structuring better questions to advising on how to sync survey responses into Klaviyo. That integration alone has been a game changer for us, allowing us to segment our email flows more effectively and personalize messaging based on real customer insights. If you’re looking for a survey platform that goes beyond basic attribution and actually helps you turn customer feedback into actionable growth strategies, KnoCommerce is a no-brainer.