Gratsi review for KNO Post Purchase Surveys

May 7, 2026

We’ve had a great experience with KnoCommerce and especially with Sid from their support team. The platform has been incredibly valuable for helping us better understand customer acquisition and post-purchase behavior, and the team has been extremely responsive whenever we’ve needed help. Sid went above and beyond helping us refresh and rebuild our post-purchase surveys, set up conditional logic correctly, and guide us through Klaviyo integration so responses sync directly into customer profiles. Everything was handled quickly, clearly, and with a very hands-on approach. What stands out most is how proactive and thoughtful the support feels. Instead of just answering tickets, they genuinely help improve your setup and workflows. Highly recommend KnoCommerce for any Shopify brand looking to improve attribution, customer insights, and post-purchase data collection.