Koin Cashback & Store Credit
Reward with store credit cashback to boost repeat purchases
Rating
4.9
feedback
118
chart
#725
All reviews
Review RSS Feed
Jan. 4, 2026
really poor support alot of bugs
Hi team,we’re truly sorry for the frustration. Your message reached us outside our support hours, so our response took a bit longer than usual. Regarding the issue you mentioned about the “pending” status, I’d like to clarify that this is expected behavior. It occurs when orders haven’t been fulfilled yet and is designed to ensure transactions are processed at the correct time. That said, if this doesn’t match what you expected, we’d be more than happy to help review and adjust the logic with you. We’d really appreciate the chance to continue the conversation and support you properly. We hope to hear from you soon.
Jan. 1, 2026
Very poor experience with Koin. Support is never online, customization is basically nonexistent, and the app looks ugly and outdated. Not usable for a serious or premium Shopify store. Would not recommend.
Thank you for sharing your experience. We truly apologize for the delay in response, as your request came in outside our support hours. We’re always happy to help and can fully assist with customizing the app to match your needs. Therefore, if you can consider giving the app another try, we are more than happy to help. Hope to hear from you soon. Have a nice day!