Koongo: Sell on Marketplaces
The reviews for the Koongo Shopify App are overwhelmingly positive, with users praising the fast and efficient customer service provided by the support team, particularly mentioning individuals like Raül, Pavel, and Carlos. Users appreciate the app's ease of use, reliability, and effectiveness in managing product feeds for various marketplaces. The support team is highlighted for being responsive, proactive, and helpful in resolving any issues or questions users may have. However, there are a few negative reviews that mention difficulties in understanding the app's terminology and user interface, as well as challenges with setting up certain functionalities like order synchronization. Some users also expressed frustration with the pricing and refund policies of the app.
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10/10 fast communication, good software
Koongo is currently one of the best integrators on the market. Their support, especially Raül is excellent and very helpful. I definitely recommend it.
We’re continuously working on improving our integrations, and there are new enhancements for Mirakl marketplaces coming soon. More updates to follow shortly.
Good connector for some marketplaces. reactive and efficient team. I recommend
Glad to hear the integrations and our team’s responsiveness worked well for you. We’ll keep improving and adding support for more marketplace soon!
Tried there system and could not remove all the errors, so hired a freelancer and they still could not solve the problem. Did not get a trial and they took a months fee from us said they would refund our money then said no chance of A REFUND. So would NOT recommend this system unless you want to waste money and time.
We’d like to clarify that we reached out several times to assist you with the OnBuy integration, but unfortunately did not receive a response from your side. We can also confirm that a new trial was granted and the requested refund was issued. Our team remains fully available to support you with OnBuy, including complete product feed configuration and order synchronization via API. We’re ready to guide you step by step to ensure a smooth and successful setup this time.
Very good customers service, thanks Carlos
Customer service is a real priority for us. We always aim to support our partners beyond plan limits whenever possible and together find solutions that keep everything running smoothly.
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