Koongo: Sell on Marketplaces
The reviews for the Koongo Shopify App are mostly positive, highlighting the app's effectiveness in managing marketplace integrations and the excellent customer support provided by the team, especially individuals like Raül, Pavel, and Carlos. Users appreciate the fast communication, reliability, and efficiency of the app in connecting to various marketplaces. However, there are some negative reviews mentioning issues with technical dependencies, lack of transparency in features like Monitoring Mode, and difficulties in understanding the terminology and UI of the app. Some users also faced challenges with support responsiveness and pricing errors.
Review RSS feed
Perfect for selling on marketplaces. Team is helpfull if facing any issues.
Koongo offers many possibilities for managing marketplace integrations, but our recent experience with the bol integration was frustrating. A repricer that was set to Monitoring Mode turned out to still block updates to our active offers due to MinimumPrice errors. As a result, an important change to our delivery promise was not correctly sent to bol. For a small business without its own IT department, hidden technical dependencies like this are extremely difficult to identify. It also took some time before support focused on the actual issue. Eventually, Pavel identified the cause, disabled the repricer, and ensured that the synchronization worked correctly again. He certainly deserves credit for resolving the issue. My main recommendation for Koongo is greater transparency. Features in Monitoring Mode should not block critical updates without a very clear warning. Issues that can affect seller performance or even the status of a marketplace account should be flagged proactively and much more visibly. Koongo is a powerful platform with good technical support once the right issue is identified, but usability, transparency, and error reporting could be significantly improved for small businesses.
10/10 fast communication, good software
Koongo is currently one of the best integrators on the market. Their support, especially Raül is excellent and very helpful. I definitely recommend it.
We’re continuously working on improving our integrations, and there are new enhancements for Mirakl marketplaces coming soon. More updates to follow shortly.
Good connector for some marketplaces. reactive and efficient team. I recommend
Glad to hear the integrations and our team’s responsiveness worked well for you. We’ll keep improving and adding support for more marketplace soon!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.