Yougowell review for Koongo: Sell on Marketplaces

1 / 5

Aug. 5, 2022

Sorry to inform that this App does not work at all. Koongo's services are very poor and the help was not effective. They respond only by email which will take times for them to respond. They are unable to help syncing my products and even incapable to figure out how to do it. I am very disappointed as my hope was to be able to connect my store with eBay and Amazon, manage my inventory loads etc... Their system failed and gave a lot of errors over and over again. No solutions and their systems are very confusing. The worst, they are very expensive. I deleted the App a week after installing. It was a total mess when testing the system. They sent confusing emails too me that did not give any real solutions on how to solve the issues. I had to try to figure out myself until I decided the App did not work at all. Do not install this App because it will not work and you have to try anything yourself with no real support from Koongo. I don't recommend their App to future users!!! Failed system...!

Using app

12 days

Total reviews

2

Average rating

1.0

Developer Reply

Hello, thanks for the review. I'm sorry for your negative experience. In general, Amazon and eBay integrations are quite demanding in terms of product data. I see from our internal communication that there were missing EAN codes for many of your products. EAN codes are mandatory for eBay and Amazon. The merchant should provide valid EAN codes for products that should be listed on Amazon or eBay. I'm sorry but Koongo is not able to help with product missing data. In regards to pricing, Koongo uses a dynamic pricing model. The Koongo subscription is based on specific merchant needs. If you compare Koongo pricing with our competitors, I believe Koongo is one of the most affordable ones. If you decide to give Koongo one more chance, we'll be happy to help you with channel integration. Best regards, Pavel

Koongo: Sell on Marketplaces for Shopify
Koongo: Sell on Marketplaces
4.6 star
144 reviews

Koongo: Sell on Marketplaces - Zalando, Bol, Amazon or eBay.

Developer
Shopify App Store