The Mosaic Store review for Kudobuzz Product Reviews & UGC
Aug. 10, 2016
App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.
We’re very sorry for the inconvenience caused by the review request emails being sent late. Since your experience, we’ve fixed this issue to ensure emails are sent only at the right time, protecting customer goodwill. Thank you for sharing your feedback; it helped us improve, and we’re committed to making sure this doesn’t happen again
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