Kudobuzz Product Reviews & UGC
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Thanks for all the 5 stars! Really appreciate you 🙂 We love it!
Does exactly what it says on the tin and support helped me with no wait. (Make sure you turn on the app embed!)
Aww, thank you! That's exactly what we aim for. And yes, great reminder about the app embed! So happy we could help quickly 😊
Hi Zizi Jewelry, Thank you for sharing your feedback. We’ve looked into your case and noticed that your product reviews are currently publishing to your other store: https://basiliaakuchie.wixsite.com/zizijewelry Instead of your main store: zizijewelry.com. We want to assure you that the Kudobuzz widgets are fully functional. What you’re experiencing is a configuration mismatch, and we can fix this for you. If you give us the chance, our team will work with you to ensure your reviews display correctly on your main store. We truly value your feedback and would love the opportunity to turn this around for you. With love, The Kudobuzz Team
Excellent customer service while switching from wix to Shopify! Responded quickly and clearly.
Thank you for the feedback! We're thrilled our team could help make your switch from Wix to Shopify seamless. Quick and clear support is what we strive for; we're here if you need us again!
I have been a customer for several years and I cannot say enough good things about this company and their customer support. They recently went above and beyond to help me and I am so grateful! Thank you again!! 10/10, and would give more stars if I could! They are super fast to offer support, and do an excellent job.
Thank you so much for your kind words and continued support over the years! We truly appreciate you taking the time to share this feedback. It means a lot to our team, and we’re always, always happy to help!
5-star ratings? We love it! Thank you for your review.
Thank you for your review.
Chi was super helpful to migrate my KB App from one platform to another. She even sent me a CSV of all the reviews to make sure I wasn't missing any on the new store. This is SO Helpful!
Thank you so much for sharing this! We’re delighted to hear Chi was able to make your migration smooth and even provide the CSV to ensure nothing was missed. Your feedback means a lot, and we’re always here to help!
Excellent working with the crew at Kudobuzz. I was unable to implement code properly and their wonderful staff helped me out and everything looks fantastic now. Pleasure to work with!
We’re so grateful for your kind feedback! It was such a pleasure working with you, and we’re glad everything looks fantastic now. Our team is always here whenever you need us — thank you for trusting Kudobuzz!
Very patient and kind with me! Helped resolve my confusion with navigation. Got everything settled :) Great app.
Thank you so much for your kind words! It's our pleasure to make your experience smooth and enjoyable. Your kind feedback truly brightens our day! Don’t hesitate to reach out anytime—we’re here to help with a smile. 💛
Full disclosure first that I guess I am a bit jaded as I had a poor customer experience with Kudobuzz. I went from a Wix site using this app and moved to Shopify. Kudobuzz charged me more per annum in Shopify for the same review numbers AND I ended up with less features. I use to be able to reply to great reviews and thank customers, however l lost that feature when I moved to Shopify. The next plan level up was just too much to justify for a smaller operator like me. I am on Breakfast plan so once I get to the limit of reviews it seems to be low value for money spent. I'd probably shop around next renewal if their value is not reviewed.
We’re truly sorry to hear about your experience, and we appreciate you sharing your feedback. We understand how frustrating it must be to encounter limitations after switching platforms. While our pricing and features may vary across platforms, we never want cost or functionality to be a barrier for loyal customers like you. If you’re open to it, we’d love to explore options to better meet your needs. Please reach out to our team at [email protected] so we can assist you further.
love the app and the chat support is great, jared was very responsive and solved my issue in no time!
Jared saves the day again! 🐷⚡️ Love that chat support came through fast for you. Thanks for the 3 months and counting!
great support team always answers
Thank you for your feedback on our app and customer service. Your appreciation means a lot to us, and we're here whenever you need further assistance. Thanks again for choosing Kudobuzz!
Superb app!
Thank you for your feedback! Your appreciation means a lot to us, and we're here whenever you need further assistance. Thanks again for choosing Kudobuzz!
Thank you for your feedback!
Super
Thank you for your feedback!
Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time.. We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours. You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs. Thank you for your understanding and patience. We look forward to assisting you as soon as possible!
Hello! I'm sorry our working hours don't align with your availability. Please feel free to leave us a message via live chat or email at [email protected] with your concerns, and we'll respond during office hours.
I had some issues and Chi from Kudobuzz help me with ALL of them! Her patience and excellence customer service helped calmed all my worries. She didn't rush me during my chat session with her but made sure that every question I had was answered. Thank you so much!
Thank you for your feedback! Your appreciation means a lot to us, and we're here whenever you need further assistance. Thanks again for choosing Kudobuzz!
Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.
I apologize for the inconvenience you experienced with your subscription. Rest assured, we've resolved your issue effectively. Should you need further assistance, please don't hesitate to contact us through our live chat or email at [email protected]. Your feedback matters greatly to us, and we kindly request you to consider updating your review based on the positive resolution. Thank you for your understanding and support.
Consider the very first marketplace in the name of the app is Etsy, you would think that you would be able to import Etsy reviews. Instead the only free 'marketplace' you can import reviews from is Facebook. Hardly a marketplace that any business really collects reviews from. To get access to marketplaces you have to pay a ridiculous $19.99 a month. Completely ridiculous.
Thank you for your feedback. There are several other features that come along with the $19.99 pricing including the ability to add photo reviews, enable Google Rich Snippets, Campaigns feature in soliciting reviews, coupons, just to mention a few. Additionally, you're able to connect other social channels apart from Etsy like Google, Amazon and Yelp. We're sorry to hear that getting all the mentioned features and more is completely ridiculous. We are open to any suggestions you have regarding this pricing and can also potentially offer some discounts to make the pricing affordable for you. Please reach out to our team at [email protected]. Thanks!
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