Kudobuzz Product Reviews & UGC

Aug. 7, 2020

Same issue as Glitterhound. Installed the app, upgraded to subscription...got some help initially, seems good, but now I'm having trouble actually posting to social media. It's been a week since I last emailed for support. I want to love it.... Update a week later. I got one reply with a vague excuse, essentially "we're working on it", and no response to the other parts of the problem... Now today I try to publish a review on facebook, and get this message. Warning Invalid App ID: The provided app ID does not look like a valid app ID. Note, I have a PAID subscription. Terrible, terrible customer service. Update: So, it seems there were growing pains, with this app, but I stuck with them, and am quite pleased with how it's functioning now overall. There are still little issues that crop up occassionally, but they actually do follow through on complaints, even if it takes awhile sometimes (other times it's very quick). All in all, I'm glad I stayed, good value for the money. Love being able to post my reviews to social media.

March 13, 2018

It does what it says and has an attractive display. The website is a bit confusing however, and the free version only allows you to connect one social account.

Oct. 4, 2017

Good app collects reviews from my social media and post them on my website www.theexpressoutlet.com

Aug. 29, 2017

The support team is amazing! Would have given 5 stars all across, but I didn't find the app very user friendly and all of my reviews don't show up.

Oct. 28, 2016

Kudobuzz is a very good review system. There are a few improvements that could be done but overall probably one of the top 5 review apps out there. A little integreation with reviews for specific products being able to show up underneath the products themselves for those ones would be great.

Oct. 4, 2016

The app is a little confusing at first. Upgrading my plan seems a bit high but will see if it brings more sales. Customer service is great!

Aug. 10, 2016

Nice App so far! Will update if any issues.

April 16, 2016

I used to love them - they made collecting and display reviews/testimonials so easy. Hence, the 2 stars. But the past couple of weeks, the app has been preventing my customers (ie. my $$$) from checking out (they literally cannot click the checkout button) - the worst thing was I didn't actually know it was happening for a while (was wondering about the business slowdown tho') until a customer told me. Contacted them about it after a Shopify guru explained the problem and was told they fixed the problem - but it happened AGAIN. (Hence, the motivation for this review.) I just manually disabled all the widgets. All of you who have this app and experienced a sales slowdown, please go check if your checkout page works! I mean, an app should help me make money, instead of keeping me from making money! -- EDIT (16/4/16): I was very annoyed when the issue happened for a second time, hence the original review. Following that, Lovell from Kudobuzz has been helpful in getting the issue resolved, and I really appreciate that. So even though we're still working on it, I've chosen (on my own accord) to edit the earlier review and up the rating to 4 stars.

Feb. 10, 2016

Great support, always available to help you The only thing : you can't easily downgrade. You have to send an email

July 11, 2016

EDIT JULY/2016 After experiencing some issues with the service, they have done some fixes and it seems to be stable again. The review platform works well, and if it stays up 24/7 we are happy to stay as customers.

Dec. 18, 2015

Amazing customer service support! Great app to have :) However I gave 4 stars because, unless you upgrade to a paid plan, you cannot stop an automatic after-purchase Kudobuzz email from being sent to a customer that has already left a review. This risks annoying the customer. It seems like something minor enough to include in the free plan. Especially when it involves what gets sent to your customers and the impression it makes on your store. This should be in the owners' control and not that of Kudobuzz. Hopefully this little feature changes in the future! Otherwise, I recommend this app :)

Sept. 14, 2015

Cannot test the app, because i cannot switch the language to german manually. (please upgrade your plan) - With german customers, it is unprofessional to test the app on english.

March 31, 2014

Love the app, very easy to navigate and get running in my shop! Only issue is that I wish the "Product Review" Email form was a bit more modern looking. Looks a little dated for my liking. But overall its an amazing app and it truly helps alot.

March 20, 2014

Seems like a very simple-to-use app for maximum results. Can't wait to get the 1st review!

March 19, 2014

Just started using the app, still have lot to learn but it seems very useful to me.

March 19, 2014

I just started using this app but so far it is very user friendly.

March 18, 2014

Great app and the folks (thank you Kena!) are super helpful and quick to respond. We had some specific needs and their options work great for us. Anne

March 13, 2014

Hi Kudobuzz We look forward to using your service forTestimonials and Social Media. Your program looks Great! Sam

March 7, 2014

My only review app, love the widget on the home screen showing the reviews that matters. Simple and Clean.

Nov. 15, 2013

So far, So good. It is not overtly in the customers face. Just out of the way enough to be really practical!