Kudobuzz Product Reviews & UGC
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Rating
4.5
feedback
147
chart
#15,307
All reviews
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May 8, 2024
Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time.. We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours. You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs. Thank you for your understanding and patience. We look forward to assisting you as soon as possible!
Hello! I'm sorry our working hours don't align with your availability. Please feel free to leave us a message via live chat or email at [email protected] with your concerns, and we'll respond during office hours.
June 21, 2022
The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.
Hi, thank you for your feedback. We had made recent improvements to the app that have addressed these concerns. You should have a reminder if your subscription is about to expire, and there's a way to bulk publish reviews either via the dashboard or with our help. You can reach us directly on [email protected] if you need assistance with anything. Cheers!
June 30, 2021
1) Hard to navigate. Can't find BILLING, CURRENT PLAN I'M ON, EXPORT REVIEWS. Please make these easier to find. 2) Exported reviews from Etsy but only placed them in General Business Reviews and didn't place them Per Product. Very useless. 3) Doesn't allow export of reviews gained from social channels (in my case, Etsy) which is a highly important feature. Overall, not worth the cost or even for free.