Kudobuzz Product Reviews & UGC
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Hi Zizi Jewelry, Thank you for sharing your feedback. We’ve looked into your case and noticed that your product reviews are currently publishing to your other store: https://basiliaakuchie.wixsite.com/zizijewelry Instead of your main store: zizijewelry.com. We want to assure you that the Kudobuzz widgets are fully functional. What you’re experiencing is a configuration mismatch, and we can fix this for you. If you give us the chance, our team will work with you to ensure your reviews display correctly on your main store. We truly value your feedback and would love the opportunity to turn this around for you. With love, The Kudobuzz Team
Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.
I apologize for the inconvenience you experienced with your subscription. Rest assured, we've resolved your issue effectively. Should you need further assistance, please don't hesitate to contact us through our live chat or email at [email protected]. Your feedback matters greatly to us, and we kindly request you to consider updating your review based on the positive resolution. Thank you for your understanding and support.
Consider the very first marketplace in the name of the app is Etsy, you would think that you would be able to import Etsy reviews. Instead the only free 'marketplace' you can import reviews from is Facebook. Hardly a marketplace that any business really collects reviews from. To get access to marketplaces you have to pay a ridiculous $19.99 a month. Completely ridiculous.
Thank you for your feedback. There are several other features that come along with the $19.99 pricing including the ability to add photo reviews, enable Google Rich Snippets, Campaigns feature in soliciting reviews, coupons, just to mention a few. Additionally, you're able to connect other social channels apart from Etsy like Google, Amazon and Yelp. We're sorry to hear that getting all the mentioned features and more is completely ridiculous. We are open to any suggestions you have regarding this pricing and can also potentially offer some discounts to make the pricing affordable for you. Please reach out to our team at [email protected]. Thanks!
App funktioniert nicht. Auch nach 2 Stunden keine Etsy Bewertungen. Support meldet sich nicht. Absolute Zeitverschwendung
Hallo, danke für dein Feedback. Sie müssen sich außerhalb der Geschäftszeiten gemeldet haben. Unser Support-Team ist in der Regel sehr aktiv und antwortet innerhalb weniger Minuten. Wenn Etsy nicht abgerufen wird, kann dies auch an der URL liegen, die Sie verbunden haben, da sie einem bestimmten Format folgen muss. Sie können sich erneut an unser Support-Team unter [email protected] wenden und wir helfen Ihnen gerne bei der Behebung dieses Problems. Prost!
This app used to be OK, but was always just dog slow to use. However, they recently changed the UI so you can't even assign reviews to products. Any newly imported reviews are just business reviews. Installation was also a horrible pain, and now I'm seeing that there is absolutely no way to export all your reviews from Kudobuzz. I would never recommend this app to anyone.
Hello SuperheroDIY, I'm sorry for the trouble you've experienced with the app. The ability to assign reviews to products is fully functional, as well as the ability to export your reviews. Kindly contact customer support at [email protected] to assist with it.
MOST IMPORTANT* This app is super slow to load on the product page and it greatly affects the entire product page loading speed. I recommend staying away from this app. Plus hey change the way the reviews look on your website frequently and you get no heads up whatsoever.
We’re sorry to hear about the frustration you experienced with loading speed and unexpected changes. Since your review, we’ve worked hard to improve performance on product pages and to communicate updates more clearly before they go live. Your feedback helped us identify these areas, and we’re committed to keeping Kudobuzz fast, stable, and transparent moving forward.
There is no admin panel to check settings, nothing since a few years now. Sometimes reviews come, often nothing is sent. Would like to change the app, but no way to export reviews.
Thank you for the feedback. Our app does provide a dashboard where you can manage reviews and setup features. It's a simple to use dashboard with clean user interface. We also help in exporting reviews for customers who want their reviews exported.
Worst App. Gave so many chances! Buggy as hell. Nothing works as it should and the customer service is terrible! They don't even understand what you need. DONT BOTHER!!!
We’re sorry to hear about your experience. Since your review, we’ve made significant improvements to both the app’s stability and our customer support processes. Our goal is to ensure everything works as expected and that our team understands and resolves customer needs quickly. Thank you for your feedback; it pushed us to improve, and we’re committed to delivering a much better experience today.
Supported them when they first started. Initially would give a five star, but they got greedy, changed the plan without any notification. Totally disappointed!
Oof, this one stings, and we hear you. 💔 We're really sorry you felt blindsided by the plan change without notification. That's not the experience we want anyone to have. If you're open to it, please reach out to us directly so we can make things right. 🙏
No reviews are showing up and now when I try to access my dashboard, I get a 404 message. I've asked 3 times for them to fix the issue of my reviews not showing up and it's been 1 1/2 weeks with nothing. If these issues aren't fixed by tomorrow, I'm uninstalling. Very disappointed.
Diving Dog, I'm really sorry. Asking three times over a week and a half with no fix, and now a 404 when you try to access your dashboard? That's not okay. You've been more than patient, and we let you down. I understand if you uninstall, but I want you to know we've taken your experience seriously and have worked on stability since then. Thank you for giving us a chance.
The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.
We’re very sorry for the frustration you experienced. Since your review, we’ve made important improvements to prevent these issues: 1. Clearer communication about subscription changes 2. Transparent refund policies 3. Export functionality for reviews Your feedback helped us identify areas to improve, and we’re committed to ensuring customers have full control and clear support moving forward. Thank you for sharing your experience; it has contributed to making Kudobuzz better.
App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.
We’re very sorry for the inconvenience caused by the review request emails being sent late. Since your experience, we’ve fixed this issue to ensure emails are sent only at the right time, protecting customer goodwill. Thank you for sharing your feedback; it helped us improve, and we’re committed to making sure this doesn’t happen again
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