Kudobuzz Product Reviews & UGC
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick issue resolution, and ease of use. Users appreciate the helpful support team, especially mentioning specific representatives like Chi and Abdul who provided quick solutions to their problems. The app is praised for its functionality in integrating reviews from platforms like Etsy to Shopify seamlessly. On the other hand, negative feedback revolves around the recent changes in pricing and access to reviews. Users express frustration over having to pay for features that were previously free, such as accessing collected reviews or stopping automated emails. Some users also highlight concerns about data privacy and GDPR compliance, citing issues with customer email exposure and lack of response from the support team.
Review RSS feed
i think i'm in the same boat as everyone else. reviews are now locked behind a hefty paywall. for me, it's not worth the subscription price but that does mean i will lose access to all previous reviews and will have to start over again. i hope they will reconsider.
Hi Dark Bloom, Thank you for taking the time to share your feedback. We completely understand how sensitive pricing changes are, and we appreciate the opportunity to clarify what this shift means for your store. We retired the Coffee(free) plan to phase out feature limits and hidden restrictions. Instead of a stripped-down free plan, every merchant now gets full access to our entire platform, including automated review requests, SEO rich snippets, and all premium features, to experience the real, full value of Kudobuzz. Most importantly, you will never lose your hard-earned reviews. All your existing reviews remain safe in your account, and you can export your data at any time if you decide to transition to a paid plan. If you decide to continue with a paid plan to keep your widgets active, you’ll enjoy a 14-day free trial with complete access to every feature from day one. Our support team is right here to guide you, answer any questions, and help make your transition as seamless as possible. Best regards, The Kudobuzz Team
I have used Kudobuzz for the past 4 years to collect customer reviews, but since the free plan has been retired a few days ago, I have now completely lost access to ALL of the reviews I have collected over those 4 years unless I pay for a subscription. Even more concerning, I am also unable to stop Kudobuzz's automated review-request emails being sent to my customers unless I pay for a subscription - essentially, I am being asked to pay for the privilege of STOPPING them from contacting my customers. When I contacted Kudobuzz, their support team told me: “There's no way to temporarily access your account or retrieve individual reviews without upgrading. The only way to stop emails or access your reviews is to subscribe to the paid plan.” I contacted Shopify about this, and they confirmed that an app should not continue emailing customers after uninstall using data obtained through Shopify. Shopify also said that if Kudobuzz isn't compliant with Shopify's mandatory data-erasure request and that if they continue sending emails after this, it's a breach UK GDPR and I will be within my right to report them to the ICO if they do not comply. I find this extremely concerning and disappointing. After using Kudobuzz for four years, I should not have to pay a subscription simply to access the reviews I have already collected, or to STOP a third-party service from contacting my customers. If you have used Kudobuzz, I would strongly recommend reviewing what access they have to your customer data and what happens if you stop using the service.
Hi there, Thank you so much for being a valued part of the Kudobuzz community for the past 4 years. We truly appreciate your long-standing support, and we're very sorry for the frustration and confusion caused during this transition. We have been reaching out to you directly to make sure this gets resolved for your store. To ensure you do not lose any of your hard-earned social proof, our team has already generated and emailed you a link to download all of your historical reviews directly. We would love the chance to make things right. Because of your loyalty over the last 4 years, we'd like to offer you free, full access to Kudobuzz so you can explore all our premium features and decide what works best for your store with zero pressure. Please check your inbox or reply directly to our latest email so we can get this set up for you right away. Best regards, The Kudobuzz Team
Chi was very helpful and our problem was solved quickly.
Hi Heritage House team, Thank you so much for the 5-star review! We're thrilled to hear that Chi was able to resolve your issue quickly. Providing fast and helpful support is a top priority for us, and we'll be sure to pass along your kind words to Chi. Please don't hesitate to reach out if you ever need assistance again! Best regards, The Kudobuzz Team
Hi Kate's Candles Co. team, Thank you so much for the 5-star rating! We truly appreciate your support and are glad to have you with us. If you ever need help or have questions, feel free to reach out anytime! Best regards, The Kudobuzz Team
Hi BEYOND FRAGRANCES team, Thank you for taking the time to leave us a 5-star rating! We really appreciate your feedback and are happy to support your store. Let us know if you ever need any assistance! Best regards, The Kudobuzz Team
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