Kudobuzz Product Reviews & UGC
The reviews for the Kudobuzz Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy usability, quick customer support, and helpful features like migrating reviews from other platforms. Users appreciate the app for its ability to showcase social proof and build brand trust. However, negative reviews highlight issues such as exposing customer email addresses, slow loading times, lack of customization, and difficulties in navigating the app. Some users also mentioned challenges with billing, lack of features after switching platforms, and slow response times from customer support.
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This app exposes customer email addresses in your website's page source code in a manner easily accessible to automated scrapers. If you are subject to GDPR or any other data protection legislation, do not install this app. I had to spend several hours informing affected customers and consulting with the ICO to ensure I was meeting my legal obligations as a data handler, which was incredibly embarrassing and upsetting. Fortunately no further action was required, but the situation should never have arisen in the first place. The issue is a fundamental flaw in how the app handles customer data, not an isolated incident, as I have identified the same problem across multiple stores using Kudobuzz. It should be a straightforward fix for any competent developer, but having raised this directly with Kudobuzz I received no response whatsoever. Kudobuzz's handling of this, both the original data flaw and their complete silence when contacted, has resulted in this review. Totally unacceptable breach of merchant trust.
Thank you for bringing this to our attention, and we sincerely apologize for the concern this caused. We take data privacy and security very seriously. After investigating, we identified and resolved the issue that was affecting email visibility in certain cases. The matter has now been addressed. We understand how important trust is when it comes to handling customer data, and we regret any frustration this may have caused. If you have any further questions, please don't hesitate to reach out directly. We're here to help. Best, The Kudobuzz Team
Simple to use, great!
Yay! We are so glad to know you find our app simple and great to use. Thanks a bunch!
Thanks for all the 5 stars! Really appreciate you 🙂 We love it!
Does exactly what it says on the tin and support helped me with no wait. (Make sure you turn on the app embed!)
Aww, thank you! That's exactly what we aim for. And yes, great reminder about the app embed! So happy we could help quickly 😊
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