Kudobuzz Product Reviews & UGC for Shopify

Kudobuzz Product Reviews & UGC

Import Etsy, Facebook, Google, Amazon, Social & Photo Reviews

Rating

4.4

feedback

348

Reviews

chart

#3,890

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    9%
  • Less than a year
    42%
  • More than a year
    45%

Reviews Summary

The reviews for the Kudobuzz Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick response times, and helpful support in integrating reviews from platforms like Etsy. Users appreciate the social proof provided by the app and the ease of use in displaying customer reviews on their online store. However, negative feedback revolves around issues with billing, slow app performance, difficulties in navigating the app, and limitations in features like exporting reviews and customization. Some users also expressed frustration with the app not working as expected or not being able to import reviews effectively.

Highlights

Excellent customer service and quick response times
Integration with platforms like Etsy for social proof
Issues with billing and slow app performance
Difficulties in navigating the app and limitations in features
Frustration with app not working as expected or importing reviews effectively

Rating Breakdown

  • 5
    85% (295 ratings)
  • 4
    6% (20 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (7 ratings)
  • 1
    5% (18 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 20, 2024

Always satisfied with Kudobuzz. Their customer service is top notch. They really do go above and beyond to help me.

Using app

--

Total reviews

1

Average rating

5.0

2 / 5 Share

May 8, 2024

Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time.. We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours. You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs. Thank you for your understanding and patience. We look forward to assisting you as soon as possible!

Using app

27 days

Total reviews

4

Average rating

3.3

Developer Reply

Hello! I'm sorry our working hours don't align with your availability. Please feel free to leave us a message via live chat or email at [email protected] with your concerns, and we'll respond during office hours.

5 / 5 Share

Feb. 21, 2024

I had some issues and Chi from Kudobuzz help me with ALL of them! Her patience and excellence customer service helped calmed all my worries. She didn't rush me during my chat session with her but made sure that every question I had was answered. Thank you so much!

Using app

About 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 26, 2024

Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

Developer Reply

I apologize for the inconvenience you experienced with your subscription. Rest assured, we've resolved your issue effectively. Should you need further assistance, please don't hesitate to contact us through our live chat or email at [email protected]. Your feedback matters greatly to us, and we kindly request you to consider updating your review based on the positive resolution. Thank you for your understanding and support.

1 / 5 Share

Dec. 20, 2023

Doesn't work with 2.0. Says it does, but when you try to add a block or widget anywhere on the page, it doesn't show up. Using Dawn theme.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for the feedback and sorry for the trouble. To have your widgets show on your Shopify 2.0 store, kindly enable the Kudobuzz Shopify loader. Here's a guide to assist:https://support.kudobuzz.com/en/article/adding-the-kudobuzz-app-to-your-shopify-site-86g7nx/

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more