KwikPass: OTP‑login & Popups
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, user-friendly interface, and helpful features like quick login and WhatsApp automation. On the other hand, negative aspects mentioned include poor service, slow response times, issues with installation and communication, and a sales-focused approach that can be overwhelming for users. Some users highlighted specific support team members like Vishnu Teja Sir, Rahul Kumar, and Riya for their exceptional assistance and guidance.
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Absolutely pathetic and waste of money, time and resources. The team was quick in setting up initial setup but didn't bother to touch the "main" parts which keeps communications on with the customers. Customer get abandoned cart notification or reply but the backend is not setup to address their queries resulting in customers just dropping out while whatsapp continues to charge per message basis draining the wallet balance. This is the case during trail when they are actually supposed to provide all the support, I can't even imagine what would have happened after trial. We discontinued.
Extremely poor service. Our RTO refund for orders from May is still pending, and the case raised on 7 August has now been pending for nearly 2 months (around 60 days). Support agents keep passing the issue around and wasting our time instead of solving it. May orders, 60+ days pending, and still no refund — completely unacceptable service. GoKwik management seriously needs to look into this.
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