KwikPass: OTP‑login & Popups
The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer support, user-friendly interface, fast response times, and helpful team members. Users appreciate the support received from specific team members like Rahul Kumar, Shubham Singh, and Riya. The app is praised for its features like WhatsApp automation, visitor identification, and one-click login. On the other hand, negative feedback revolves around issues with support response times, onboarding experience, heavy sales focus, and paid plan features. Some users found the app overwhelming with prompts to install additional apps and felt disappointed with the lack of resolution for their issues.
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Good customer support, Madhav Krishna S S helped in quick resolution with minor issue on the app.
The service itself has potential, but the support experience has been disappointing. I’ve been stuck on an issue for over two weeks without a proper resolution. Hoping they improve their response time and customer support quality.
Excellent customer support, very quick reply time to resolve concerns of customers. App is very user friendly, admin panel navigation is also easy to understand for executing the requirements.
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