KwikPass: OTP‑login & Popups

Good customer support, Madhav Krishna S S helped in quick resolution with minor issue on the app.

The service itself has potential, but the support experience has been disappointing. I’ve been stuck on an issue for over two weeks without a proper resolution. Hoping they improve their response time and customer support quality.

Excellent customer support, very quick reply time to resolve concerns of customers. App is very user friendly, admin panel navigation is also easy to understand for executing the requirements.

Helpful Team Fast Support

BEST IN CLASS FOR ECOMMERCE ENTREPREEURS

App feels heavily sales-focused, as it repeatedly prompts users to install additional Gokwik apps during setup, which can be frustrating. I have configured the steps, but they are still not displaying correctly. Most of the important features are part of the paid plan, and the frequent display of Pro icons throughout the app feels overwhelming. I was unable to reach the support team via the provided contact number. Overall, the onboarding experience is worse.

Best For Account Managment & Free Plan

Excellent Support from Shubham From gokwik team

I would like to sincerely appreciate Rahul Kumar from the KwikEngage Support Team for his outstanding support throughout the entire process. He was extremely helpful in assisting us with setting up and making our KwikEngage flows live. Rahul was always prompt in his responses, explained things clearly, and whenever I felt confused, he patiently guided me and even provided support over calls to resolve issues quickly. His proactive approach and deep understanding of the system made the whole experience smooth and stress-free. Truly a great support experience, kudos to Rahul and the KwikEngage team!

Excellent Support from Rahul Kumar I had the pleasure of working with Rahul Kumar from the Onkkwik Engage support team, and I couldn't be more satisfied with the assistance I received. Rahul took the time to thoroughly explain how to enable the cancel order button flow in WhatsApp. His explanation was clear, step-by-step, and easy to follow. He demonstrated a deep understanding of the platform and was patient in ensuring I understood each part of the process. What impressed me most was his ability to break down technical concepts into simple terms, making the implementation smooth and hassle-free. His professionalism and dedication to helping customers truly stands out. Thank you, Rahul, for your excellent support! Highly recommend his assistance to anyone using kwik Engage

We’ve seen great visitor identification results with Kwik Pass, which has really helped boost our business. A must-have for all E-Commerce Brands. Special thanks to our AM Riya, who has been genuinely helpful in guiding us and helping us understand the platform.

UPDATED REVIEW Only updated as correct direction and guidance received from Tousif B from onboarding team. To all those who are thinking to onbaord first get your facts checked about the insights and services to expect. -1/5 — Very Disappointed with the Onboarding Team My experience with KwikPass has been extremely disappointing, especially when it comes to their onboarding process and communication. The onboarding team is slow to respond, and when they finally do, their answers are unclear, incomplete, and far from helpful. Instead of guiding us smoothly through setup, they left us confused and waiting for days at a time. For a service that claims to improve customer experience, their own internal communication is shockingly poor. The lack of urgency, clarity, and support made the entire onboarding process frustrating and unnecessarily time-consuming. Overall, the onboarding experience alone is enough for me to not recommend this product.

Rahul Kumar from KwikEngage Support Team was incredibly helpful with the issue, especially considering others had been struggling with it for two days.

The team of kwik pass and kwik engage always help in the best way manner, would like to mention rubina and abhik for their genuine help and support. Superb people

I faced some issues during the configuration process, but Shubham and Shreyam from the GoKwik support team were extremely helpful. They quickly resolved everything and made the setup smooth. Really appreciate their prompt assistance... thank you!

RAHUL KUMAR FROM KWIK ENGAGE SUPPORT TEAM HELPED ME IN CREATING MULTIPLE FLOWS AND TEMPLATES FOR MY BRAND APPRECIATE HIM ...