LAI Product Reviews App
LAI Product Reviews - Shopify Apps Store
Rating
4.9
feedback
460
chart
#512
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
22%
-
Less than a month
27%
-
Less than a year
40%
-
More than a year
7%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the app's ease of use, functionality, and the exceptional customer support provided by the team members such as Emily, Alena, Doris, and Kim. Customers appreciate the quick responses, knowledgeable assistance, and professionalism exhibited by the support team. Many users highlight specific instances where the support team went above and beyond to help them resolve issues and navigate the app's features. The app is commended for its user-friendly interface, affordable pricing, and seamless integration with Shopify stores. However, there are a few negative reviews mentioning issues with billing cycles and limitations on features for lower subscription plans.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
Great app and great customer service through the chat. highly recommended !!!
Nov. 30, 2025
It is very convenient to use. The operation path is clear and straightforward. If you really encounter any problems you don't understand, the service team responds promptly and professionally, and can solve many problems.
Nov. 21, 2025
Love the app however when I deleted it by accident I had downloaded it back and ended up having to pay my billing cycle again even though I had 5 days ago.....
Hi, this is Emily from the LAI Support Team. We’re truly sorry for the inconvenience you’ve experienced, and I’d like to clarify your concern regarding the app subscription charges. Our app follows Shopify’s billing system, which means that when the app is uninstalled, the subscription is automatically cancelled based on Shopify’s policies. If you reinstall the app and subscribe again, a new bill will be generated for the new billing cycle. I’ve also reached out via email with a further solution for your case. Please feel free to reply to that email if you have any questions—we’re happy to help!
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