LAI Product Reviews App
LAI Product Reviews - Shopify Apps Store
Rating
4.9
feedback
469
chart
#507
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
22%
-
Less than a month
27%
-
Less than a year
40%
-
More than a year
6%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the app's ease of use, functionality, and the exceptional customer support provided by the team members such as Emily, Alena, Doris, and Kim. Customers appreciate the quick responses, knowledgeable assistance, and professionalism exhibited by the support team. Many users highlight specific instances where the support team went above and beyond to help them resolve issues and navigate the app's features. The app is commended for its user-friendly interface, affordable pricing, and seamless integration with Shopify stores. However, there are a few negative reviews mentioning issues with billing cycles and limitations on features for lower subscription plans.
Highlights
Review RSS Feed
All reviews
Dec. 10, 2025
Very good app for importing! They also give discounts if you have 2 stores. Recommended!
Dec. 10, 2025
Great Customer Service, Prompt response and quick Solution provided, Thanks Team
Dec. 7, 2025
This app has been our best find for review management and advanced features. Their support team is extremely helpful—every technical issue we had was resolved quickly. We highly recommend this app to other small businesses!
Dec. 6, 2025
I have had a horrible experience with this pp, the customer support is pretty bad, I have been trying to get something done but I have been ignored and nothing gets done, quite disappointed with the way the customer team is functioning!
Hi, this is Emily from LAI support team. We’re very sorry for the experience you had and we understand how upsetting it is to feel ignored. Your request was sent over the weekend, and our tech team, unfortunately, has slower response times during that period. Even so, we should have communicated more clearly, and we’re sorry that it caused you frustration. Once we saw your follow-up, we made sure your ticket was prioritized and completed within our usual 1–2 day timeframe. We’ve also sent you an email with a clearer explanation so you have full visibility into what happened. Thank you for sharing your feedback. If there’s anything else we can help with, we’re here for you.
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