LAI Product Amazon Reviews

Hi, Flash Dental team; this is Jillian from the LAI Support team. Each feature has its quota for each pricing plan. After checking, we found that you have used up the quota for the free plan. That's why it needs to be upgraded to continue using the feature. We hope for your understanding. We also sent you a message via our previous conversation for more details. Please kindly check it. We are looking forward to hearing back from you soon. Warm regards, Jillian Le from LAI Product Reviews.

Hi, this is Jillian from LAI Product Reviews. I'm really sorry to hear about your experience and the frustration it caused. Thank you for being so patient with us during this time and for giving us multiple chances to fix the issues. Your feedback helps us identify where we need to improve, and we truly appreciate you bringing these problems to our attention. We're working hard to ensure our app is reliable and meets your needs. Thanks again for your patience and understanding. We hope to earn back your trust in the future. Best regards, Jillian from LAI Product Reviews.

Hi, this is Jillian from LAI Support team. May I know what difficulty you dealt with LAI app? We sincerely would like to figure out and resolve your problems if any. We'd much appreciate your response. Best regards, Jillian Le from LAI Product Reviews team.

Hi, this is Jillian from LAI Support team. First, thank you for your feedback so that we perceive your expectations with the mentioned feature on Free plan. Then, we'd much appreciate it if you could give us more details on the remaining pieces of code so that our tech team can check and resolve the issue if any. We also sent you messages to better figure out your request. We are looking forward to your response and would be so much happy to resolve any concern of yours. Best regards, Jillian from LAI Product Reviews.

Hello, this is Jillian from LAI Support team. We checked and you used many premium features for free for 3 months because the store was in development mode before. Even after you transferred your store to a paid Shopify plan, you did not upgrade to any paid plan of our app, so there must be no charge included. If Shopify charged you due to any technical issue (because the charging process is automatically controlled by Shopify), we'd refund you if we received the payout from Shopify. We also assisted you with exporting all your reviews and sent them all to you when you requested it. For more details, we sent you a message and are looking forward to hearing back from you. Best regards, Jillian from LAI Product Reviews.

Hi, this is Jillian from LAI Support team. It's guaranteed that our app did not create any discount codes without your permission. Could you kindly give us more details on the situation so that we could solve your query? We'd much appreciate your response. Best regards, Jillian Le from LAI Product Review.

Olá, aqui é Jillian, da equipe de suporte da LAI. Sinto muito por esse mal-entendido. Para ser claro, todos os processos de pagamento estão sob o controle do Shopify. Além disso, o Shopify observa que “a maioria das taxas cobradas pelo Shopify são pagamentos recorrentes”. Como resultado, nosso aplicativo não retirou o dinheiro da sua conta, mas foi deduzido com base no acordo entre sua loja e o Shopify. Você pode consultar este link para obter detalhes: https://help.shopify.com/en/manual/your-account/manage-billing/billing-information Esperamos que a explicação seja clara o suficiente para você. Mais uma vez obrigado pelo seu tempo. Atenciosamente, Jillian da LAI Product Reviews.

Hi bintly.se team, I am Jillian from LAI Support team. First, we'd like to thank you for your feedback so that our app can be aware of this issue and will try our best to resolve it. Also, I've sent you an email to *****.se, could you kindly check it and we'd much appreciate it if we could receive any response from you. Thank you.

Hi Oliver, This is Nate from LAI Customer Success team. I'm really sorry for your unhappy experience. I've already sent a collaborator request to your store, please accept our request so we can quickly help you with the code removal process. We also have this feature available within the app UI, but we can not use this since you have uninstalled the app. I've sent you an email with ticket #12948 for more information on this. I hope to hear from you soon so we can resolve this issue together asap.

Hello, this is Jillian from LAI Support team. First of all, I would like to apologize for all dissatisfying experiences you have with our app, especially on required steps to activate emails. For more details about this email issue, I sent an email to r****[email protected], we extremely hope you can check and reply to us. Secondly, Collaborator access to stores is a feature provided and protected by Shopify. We cannot and will not harm your store with any actions. Requested sections for the access are sufficient to assure that we can solve your query. Lastly, our app removed all code and related data from your theme to prevent any unexpected issues because after the uninstallation, we cannot maintain those data carefully as if you still used LAI. Instead, we provide an Export feature that allows you to use imported reviews when you need. We hope you to give us another chance to deliver our best services. We honestly wait for your response.

Olá Lucas, aqui é Jillian. Sinto muito por esta experiência infeliz acontecendo com você. Jaime, nosso líder técnico, ajustou o código com a esperança de corrigir o problema do seu lado. Por favor, verifique seu e-mail para mais detalhes. Muito obrigado por nos informar este problema para que possamos resolvê-lo prontamente. Aguarde sua resposta.

Hi Andy, this is Jillian from LAI Support team. Thank you for taking your time to raise this issue to us! Furthermore, I would like to apologize you for the delay due to being off for the weekend. Regarding the mentioned issue, I've reached out to you via email to figure out and solve your problem. I hope to hear from you soon!!!

Dear Admin, We genuinely apologised for the experience you have with our app. Due to the timezone difference, we couldn't provide real-time support and we are very sorry for that. The edit feature just had a small issue but we nailed it. We already contacted you via our live chat and we look forward to your response over there. Please let us know what we could do to make up for this issue and help you further!

Hi Tendize team, Thanks for sharing your thoughts with us. I am Janice from LAI Support. I am sorry for any inconvenience that caused you. This feature is still being developed. I already contacted you over live chat because I believe that we can find a workaround for it. I am looking forward to hearing from you soon!

Hi there! I'm so sorry that you had this experience with our app. We've looked into the issue, and it seems that you need more guides to use our app properly. We sent you the image instructions, tutorial videos every time you raised your concerns. Also, when you needed to customize the old feature that had been updated to a new one, we brought it back to you. We follow strictly the collaborator invitation approved by Shopify for the best support and you also agreed with that. In an urgent situation, we had your permission to share screen via TeamViewer so we could remotely troubleshoot the issue and showed you how our app works for the best performance. We always want to make you happier and bring more benefits to you. That's why you see the upgrade suggestion pop-up. You're such a special customer for us to work harder to improve our service. Once more, I'm sorry that our service have not met your expectation. Please let me know if I can be of any other help!

Update: Hi, could you please check your mailbox and let us know? I look forward to hearing from you. Carla ------------------ Hi there, We're so sorry for the unhappy experience you're having. It's 6 AM here and our team is investigating the problem to fix it. I have also created ticket number 2088 to support you further. I'll update it with you shortly. Regards, Carla

Hi Starbestsellers, We're sorry that you encounter the problem. Our technical team is investigating and will fix for you soon. Carla

***Update: Hi there, Our team has sent 3 emails to you since Sep 24 but hasn't heard any responses from you yet. If you can receive this message, please check your mail box and let us know so that we can support you further. We love to hear from you soon, Carla -------------------- Hi Admin, Our team is sincerely sorry for your unhappy experiences with our app. We fixed your problem immediately as soon as you have left feedback. Everything now is OK. We have created a support ticket from [email protected] to handle your issue, please check your email inbox.

Thank you for your feedback. Our app now allows customers to remove codes in just one button. The multi-language feature has already released. We are truly sorry for your unhappy experience. We sent you an email to offer support, hope you could give us another chance. For further discussion, please reach us via [email protected]