LAI Product Reviews App

Hi Apolosign, Thank you for your valuable feedback! We’re really sorry to hear that your experience didn’t meet expectations. Our team has been actively working with you to better understand your request and provide prompt support, and we truly appreciate the time you’ve spent collaborating with us. We’re currently continuing to review your case and will keep you updated as soon as we have more information. Please don’t hesitate to reach out anytime if there’s anything else we can assist with.

Hi shengmilo Au Official Store, Thank you for your feedback. Based on the message in your feedback, we don’t yet have enough information to determine whether this is related to our app or another part of your store. We’d really appreciate it if you could share more details about where this occurred and what feature of our app may have led to this. We’ve also reached out to you via email to follow up. Please feel free to reply there or contact our support team via live chat with a screenshot and the steps leading to this message and we’ll be happy to take a closer look and assist you further. ------------------------------------------------------------------------ 您好，shengmilo Au 官方商店， 感谢您的反馈。 根据您反馈的信息，我们目前尚无法确定此问题与我们的应用还是您商店的其他部分相关。如果您能提供更多关于问题发生的具体位置以及您应用中的哪个功能可能导致此问题的详细信息，我们将不胜感激。 我们已通过电子邮件与您联系，以便跟进此事。请您回复邮件或通过在线聊天联系我们的客服团队，并提供屏幕截图以及导致此问题的步骤说明，我们将很乐意进一步调查并为您提供帮助。

Thank you for taking the time to share your feedback. We’d love to hear more about your experience to better understand your thoughts. I’ve sent you a follow-up email. Your response would be greatly appreciated as we continue to improve our service. Looking forward to hearing from you!

Hi there. We’re truly sorry for any inconvenience you’ve experienced, and I’d like to clarify the situation regarding your subscription: Our system records confirm that your Essential plan remains active until April 4, 2025, and there is no discrepancy between the system and the in-app features. As long as your Essential plan is active, all associated features are fully accessible within our app. You lost the access to all features of the Essential plan since April 4, 2025 as you cancelled the app subscription charge. We’ve reached out to you to provide evidence of your subscription history and action of cancellation. We’re looking forward to hearing from you. Emily from LAI support team.

Hi, this is Jillian from LAI Product Reviews. I'm really sorry to hear about your experience and the frustration it caused. Thank you for being so patient with us during this time and for giving us multiple chances to fix the issues. Your feedback helps us identify where we need to improve, and we truly appreciate you bringing these problems to our attention. We're working hard to ensure our app is reliable and meets your needs. Thanks again for your patience and understanding. We hope to earn back your trust in the future. Best regards, Jillian from LAI Product Reviews.

Hi, this is Jillian from LAI Support team. First, thank you for your feedback so that we perceive your expectations with the mentioned feature on Free plan. Then, we'd much appreciate it if you could give us more details on the remaining pieces of code so that our tech team can check and resolve the issue if any. We also sent you messages to better figure out your request. We are looking forward to your response and would be so much happy to resolve any concern of yours. Best regards, Jillian from LAI Product Reviews.

Hi Oliver, This is Nate from LAI Customer Success team. I'm really sorry for your unhappy experience. I've already sent a collaborator request to your store, please accept our request so we can quickly help you with the code removal process. We also have this feature available within the app UI, but we can not use this since you have uninstalled the app. I've sent you an email with ticket #12948 for more information on this. I hope to hear from you soon so we can resolve this issue together asap.

Hi there! I'm so sorry that you had this experience with our app. We've looked into the issue, and it seems that you need more guides to use our app properly. We sent you the image instructions, tutorial videos every time you raised your concerns. Also, when you needed to customize the old feature that had been updated to a new one, we brought it back to you. We follow strictly the collaborator invitation approved by Shopify for the best support and you also agreed with that. In an urgent situation, we had your permission to share screen via TeamViewer so we could remotely troubleshoot the issue and showed you how our app works for the best performance. We always want to make you happier and bring more benefits to you. That's why you see the upgrade suggestion pop-up. You're such a special customer for us to work harder to improve our service. Once more, I'm sorry that our service have not met your expectation. Please let me know if I can be of any other help!