BINS AND BOXES review for LangShop AI Language Translate

Hi BINS AND BOXES, Thank you for sharing your detailed feedback. We’re sorry to hear about your experience and truly understand your frustration. We appreciate the chance to clarify a few points and help resolve the issues you’ve encountered. 1) The status of each translation (completed or failed) can be viewed in the History section of the app. In most cases with OpenAI translations, the failures may be related to insufficient OpenAI credits. We’ve reached out to confirm this, but haven’t heard back yet. If credits aren’t the cause, our developers will gladly investigate further to resolve it from our side. 2) Auto-sync is designed to translate only newly added products and collections automatically. Duplicated products already contain copied information (including translations), so they are not re-translated automatically. We understand this can be confusing, so in the app and support documentation it's mentioned that newly added items can be translated this way. 3) Many dynamic translation rules can impact loading speed since these translations are rendered directly on the storefront. To reduce this effect, we recommend using dynamic text mainly for third-party app or custom content, while translating Shopify-native content directly in the backend through other sections of the app. We truly appreciate your patience and detailed feedback. It helps us improve the app and better support our users. Please feel free to reach out to our support team again so we can continue looking into your case and make sure everything works as expected for you. Best regards, Langshop team