LangShop AI Language Translate
LangShop has received mostly positive reviews for its app and customer support. Users appreciate the app's ease of use, AI-powered translations, and seamless integration with Shopify. The customer support team is praised for being responsive, knowledgeable, and helpful in resolving issues quickly. However, there are some negative reviews mentioning issues with translation accuracy, glossary functionality, and support responsiveness. Some users have experienced problems with layout disruptions, slow site performance, and SEO issues. Despite these drawbacks, LangShop is recommended for its flexibility in managing multilingual stores and providing a smooth translation experience for Shopify users.
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Thank You Caleb from LangShop - your are a star I am everything else but an IT-person and Caleb helped me step by step. Translations went smoothly. So far so good.
Hello, MARK BIRCH HAIR! Thank you for your feedback! We appreciate your positive comments about our assistance and the responsiveness of our support team. We're also glad to hear the translations were smooth. If you need any further assistance in the future, please do not hesitate to contact us :) Best regards, LangShop team
The app translations were poor at the beginning, until the AI store context feature was implemented. After that, the translations were perfect for around 8–9 months. Now, the translations sometimes work as expected and sometimes they don’t. This is mostly the case with metafield translations — they sometimes ignore the AI store context, and even glossary rules do not help. I am convinced this is a bug in the app, but support claims it is caused by OpenAI ChatGPT 5.4. I find this very hard to believe, because the app is the one feeding the data to the OpenAI API. If I paste the same text directly into ChatGPT, it translates everything correctly. The app currently seems very buggy. Metafield translations are unreliable, both with OpenAI and DeepL Pro, and in their current state they simply cannot be used on a live webshop. It is definitely a frustrating experience for us, and we are investigating our options. And the support is definitely not 24/7. But that is the smallest issue I have.
Hello, GPerformance, We are very sorry to hear that your recent experience with our app has been negative. We completely understand how frustrating this must be for you. We want to apologize for any inconvenience this may have caused and assure you that we are committed to providing a better user experience. We would like to investigate the inconsistencies in the translations of metafields and find the root cause of this behavior. We have sent you a message regarding this matter and would appreciate it if you could please get back to us with more details, so that our developers can address it properly. Thank you for your understanding and patience. We hope to have the opportunity to provide you with a better experience! Best regards, LangShop team
We are stuck with this app since way back. There are a few big problems with it. 1. For products, translation is malfunctioning. New product will get wrong info when translated (if duplicated from another product). To get around this, we have to make a new translation for all product and replace the old translations. Langshop know this problem, but they wont fix it, they dont care even though we have reported about it many times for 3 years now. 2. Some translations, for example single words that becomes two words in other languages when translated. This words Langshop cant handle together with Shopify. Langshop will add "space" in the translated domains which will make them not function, will give "error 404" page instead of correct page. 3. The free AI translate really is crap. It will make very bad translations, probably to force you to pay for other translations. So BIG WARNING for this app. We are stucked with it and will take so much time and effort to change right now.
Hello, Docklandet team. Thank you for the valuable feedback, and we are sorry to hear your experience with the app has been negative. Please note that due to the fact LangShop stores translations in the Shopify API, the translations are duplicated as well, as a part of the product. There is no workaround for this, to our regret, and only newly created products won't have their translations stored in the back end. To make your workflow more manageable you could set up automatic translations of new products with Shopify Flow, even if they were duplicated. For example, to start a translation if the product is changed from "Drafted" to "Active". There are restrictions applied to the translation engines which prevent Shopify links from being translated on the storefront. If you are referring to URL handles, the redirection between locales and domains is handled by Shopify, so there should not be any 404 errors. We would be very glad if you provided examples of these broken links so that we can fix the errors if they are caused by LangShop and prevent them from happening in the future. The free LangShop translation engine may indeed provide translations that are not up to everyone's standards, but this is why there are integrated advanced engines, such as OpenAI, Google Cloud and DeepL Pro. We'd like to remind LangShop does not benefit in any way or form from the use of these engines, since they use the API and the account of the user, not our own. We would be very thankful if you gave LangShop another chance, and to our team — a chance to improve your user experience! Best regards, LangShop team
Thanks to Ivan's assistance, the issue of the subscription being closed due to accidental touch has been successfully resolved.
Hello, Nothingprojector! Thank you for your kind words! We're delighted to hear that Ivan was able to assist you and resolve the issue with your subscription. If you ever need any further assistance, we're always here to help! Best regards, LangShop team
Vera was really helpful when we started experiencing a critical issue with our translated menus disappearing across multiple languages. She responded very quickly, investigated the problem right away, and managed to identify and resolve the issue in a short time. She also took the time to explain exactly what had happened, identified the specific menu item that caused it, and provided practical recommendations to help us avoid similar issues in the future. Vera was professional, knowledgeable, and easy to communicate with. Her prompt support helped us restore our storefronts with minimal disruption. Thank you again for your excellent assistance!
Hello, Manduka EU Thank you so much for taking the time to share your experience! We're delighted to hear that Vera was able to quickly identify the issue and get your translated menus restored with minimal disruption. We'll be sure to pass your kind words along to Vera, she'll be thrilled to know her responsiveness, technical expertise, and clear communication made such a positive difference. We truly appreciate your feedback and your trust in us. If there's ever anything else we can help with, we're always here for you! Best Regards LangShop Team
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