LangShop AI Language Translate
Translate Shopify Store | Multi Language & Multicurrency App
Rating
4.9
feedback
715
chart
#1,924
All reviews
Rating Breakdown
Review RSS Feed
Nov. 17, 2024
***STAY AWAY*** IF you pay $34 per month they will try to solve your issues. When I decided to go for the basic plan as I din't need to spent so much and by mistake i changed the language switcher to the default option i couldn't even make it smaller. I didn't ask for any other changes apart from the size of it. Obviously the one the provide with the basic plan is HUGE ON PURPOSE TO LOOK UGLY. Extremely frustrated and I am already searching to replace them. It's not even worthy the $10 they get at the moment.
Hello ROUTE 67! Thank you for your feedback! We've tried to get in touch with you about this issue and offered you a temporary upgrade of your plan so you can apply the advanced settings you need. But we haven't received a response. Could you please check your email and let us know your decision? Thank you in advance! Best regards, Langshop team
Aug. 14, 2023
L'assistance semble ne rien avoir a y faire a vos questions. Je ne conseille pas, en plus de répondre a coté de la plaque, ils ne donne pas de code d'intégration a leur clients. Ils demandent un tas de questions privées, ce n'est pas profésionnel.
Hello KURT DISCOUNT team. We are very sorry that you have such an impression about the work of our support team. We didn't have any intentions to make you feel uncomfortable. Let me note that our application does not provide any integration codes, it is only responsible for translating content from the default language to additional ones. The questions that the support team asks help to better understand your request for a more detailed answer. Please accept our sincere apologies if these questions were personal for you. Thank you for your feedback. All the feedback helps us to develop our app and improve our work. Best regards, Langshop Team.
July 29, 2023
*** UPDATE : They say that their customer service is available 24/7, but since I've left this review, they've removed any chat/support contact button from my account, as revenge. Considering the fact that you cannot do any change without the help of customer service, based on this non-user friendly app, I'm telling you, DO NOT CHOOSE THIS APP. Made one of the biggest wrong decision by choosing this app. Now most of my translations is stuck with this app, and if I were able to read the reviews before, I would have chosen differently. Been using this app for about 6 months. EVERY time we want to update anything, because the software is the opposite of user-friendly, we have to ask customer service, who respond 50% of the time, and when they do, they usually tell you that there's nothing they can do on their end, so you should just figure it out yourself. If you want to bulk edit more than 5 products, you need to use their import/export feature, which takes about 5-7 days to import, and 5-7 days to export. So hopefully you're in no rush, because it will take a decade to get your bulk changes in place. Every time you change something on the main version of the website, you'll have to go directly into your website code, to figure out where it's precisely located in the code of your theme, to then locate it in their app. There's no way to just type a word and they will tell you where the translation is - almost need a degree in computer science to get this working. I've received threat of removing the app if I left a bad review, which I'm doing anyway, since I'm fed up with everything. Also why you won't see a lot of negative reviews - they will remove any of your content if you leave a negative review of their app. Do yourself a favor, and don't choose this app, there's a million other one, and I wish someone would have told me this before I choose this one.
Hello Koop Team. Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience! We strive for excellence in customer service, but it’s clear we missed the mark in your case. In case any questions will occur- feel free to contact us in our chat or email Our support service is available 24/7 and always glad to assist Best regards, Langshop Team.
Aug. 3, 2022
Very little support. The translations to spanish were poor and we had too many edits that it wasn't worthwhile. Moreoever, once we deleted the app, it screwed up checkout of many of our products. They were unable to provide a full uninstall and told us to hire a web developer to fix their broken app. I was shocked this app is still on shopify app store.
Hi bighammerwines.com team ! We are very sorry that you have bad experience while using our application. Please note that our app offers different ways to translate the content, but not only the machine translation, like DeepL and Google PRO integration, and an opportunity to order the translation from the Agency Translation. Also, we already figured out with you and Shopify support, that it was not our app which screwed up the checkout page. From our side, we've provided you with the guide how to fully remove our app from the store. Once again, please accept our sincerely apologies for all the inconveniences you have faced with. We hope you could get back to us via email, and we can come to an agreement on this matter. Best wishes, Langshop team
June 29, 2022
This software is quite expensive but the service is poor. most cases no working well and answers always like machine, you have to spend a lot time to learn and ask and wait by yourself.
Hi Daytrends store admin, Thanks for sharing your feedback! It's really sad to know that you had a negative experience with our application and service. We apologize that our service did not satisfy your expectations. Your feedback helps us do better. Please feel free to reach out to [email protected] or LiveChat with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us a chance. Kind regards, Langshop team
June 27, 2022
I used this app and it did not work! Nothing was translated and I was on it for a week. I don't recommend this app
Hello My Sex Toy Hub store admin ! We are very sorry that you have faced with bad user experience while using our application. It could be so that you have everything translated in Langshop, but for example the languages were not connected in the Market section, and that is why the translations were not visible on the website. We really want to get to the bottom of the problem, please give us a chance :) We have sent you several messages already and looking forward to your reply. All the best, Langshop team
June 5, 2022
いつもエラーが起きます。 １ヶ月して改善しないようでしたらお金を払うのをやめようと思います。 問題が起きて質問をするコーナーでも解決策のある返信をもらえず、簡単にリフレッシュしろという返答のみでした。 本当に使いづらいですし、このままエラーが起こり続けるようでしたら、使用を停止します。
Hey! Just noticed you forgot to update your review after the issue had been resolved :) Thanks for your cooperation and help!
Feb. 10, 2022
The upgrade to Version 2 has been a total disaster for us. We can no longer use our export/import app Matixify. Trying to download our products using their export/import feature and it is estimating it will take at least 48 days to complete. So far it has been running for 4 days. We now have to get a new and better language app.
Hello! We've tried to contact you regarding the issue, but didn't get a response, Could you please check our e-mail and let us know about your decision? Thank you in advance!
Nov. 7, 2021
We are very sorry that this is not the update that you expect, but we were very angry about something that happened to us. We ALREADY had this application installed under the STANDARD plan and with the Flow Translation option AVAILABLE. Well, months later, we decided to install this application in another shop to make a migration and now, in the new shop, we NO LONGER HAVE THE FLOW TRANSLATION option AVAILABLE. They force us to upgrade our account. Ridiculous! We have explained to technical support not once but TWICE that we ALREADY HAD that option enabled in our previous account under the STANDARD plan and that, due to the migration, when installing the app again it no longer appears, being under the same STANDARD plan. Sure, they have offered us a 20% discount but... What's the point if that makes them withdraw the functions? We had been with the app for MONTHS in the other shop and, surely, their policies changed and they decided to start charging for something they did NOT charge for before. And I accept that. But what is not acceptable is that a customer who ALREADY HAD THE APP INSTALLED previously with certain conditions, loses all rights because they simply had to migrate the shop. Of course, that is not an intelligent way of building customer loyalty. Good luck!
Hi! Thank you for your feedback. We’re sorry you had a bad experience while using our application. We'll strive to do better. Likewise, we apologize that after the upgrade, our app do not satisfy your expectations anymore. Here is the list with all the features available for each plan https://langshop.io/pricing Hope one day our app would be able to satisfy all your needs! Kind regards, Langshop team
Aug. 26, 2021
Worked well for a few weeks, and then one of our entire languages disappeared including all manual translations. Developer denied their being any bug although we showed them screenshots and didn't provide any constructive support or help afterwards, waste of time and effort. Wouldn't suggest this app unless you want to risk losing data.
Thank you for your review. Let me tell you that Langshop can't lose any translation. All the translation removal tasks could be launched only manually. Please, contact us back as soon as possible via [email protected] or our LiveChat - https://langshop.app/contact/store-owner#Chat, so we can provide you with our assistance regarding this case. We will do our best to find a solution for you.
May 25, 2020
awful, automatically translated everything in the store, overridden the theme language provided from the developer and replaced it with an awful automatic translation. app shouldn't be in the store at all.
Hello, I'm sorry to hear that you encountered these problems while using our app. I'd like to highlight that you yourself can select what types of content should be translated. Please contact us as soon as possible at [email protected] or via Live Chat and we'll check the options to recover your original translation.
May 20, 2020
Very bad experience, as after installing the app, customer support asked for staff account to see why the new version is not working, but i found later that a change in the HTML code of the original theme took place, so when i uninstall their app, i found the original theme text is completely flipped, and then i found the piece of code added for this reason, if it is intentionally or not, in all cases they should get my permission for any code change, also when i uninstall the app they should tell me and answer me that they changed the code
Hello. Thank you for your review. We are really sorry to hear that you had such a negative experience with the app. I'm sure our support team would have sorted out the situation with the Theme. Please contact us at [email protected] or via live chat at https://langshop.app/contact/store-owner and we'll do our best to improve your experience with us.
Feb. 11, 2020
It may have been because of the theme I was using but this app slowed down my site and when I removed it, it was still showing up at the bottom. So I had to remove the copy of the theme it was installed on and start over. Also, it didn't translate over anything for me
Hello. Thank you for your review. We are really sorry to hear that you had such a negative experience with the app. I'm sure our support team would have sorted out the situation with the Theme and translation. If you are still interested in making your store multilingual, please contact us at [email protected] or via live chat at https://langshop.app/contact/store-owner (by clicking on the 'chat with us' button). Also, I'd like to assure you that Langshop doesn't make any irreversible changes. It creates a copy of the theme to apply all changes to it, so you can at any time come back to the original theme that you used before installing the app. And even if the original theme is removed, there's a possibility to remove Langshop code from the translated theme. You can find more information at our uninstall guide: https://help.langshop.app/collections/delete-langshop or we can help you with this process if you contact our Support Team.
March 16, 2019
BUYER BEWARE DO NOT INSTALL, WORST APP ON SHOPIFY. I have installed this app and there is no customer support, good luck in contacting them and good luck in having 20 s loading speed after you install it ! BAD BAD BAD APP AND SUPPORT
Thank you for your review. We are sorry to hear about the negative experience you've had with the app. We replied to you immediately, but apparently our response was not delivered to you. Please contact us at [email protected], via website contact form or via live chat form on the website. We'll be glad to resolve all the issues with the application.
Nov. 30, 2021
I have not had a good experience with this application and therefore do not recommend it. After uninstalling it is not possible to delete the code that the app adds to the store template. The solution they offer me is that I contact the team responsible for the development of the template so that they can solve the problem for me. Incredible solution.
Hi Paleobull, Thank you for the feedback! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards, Langshop team
June 16, 2018
oh my god , don't use it , they destroy my store , even if i uninstall it it keep show me a red bar at the top of my store that tell me to install the app (even if i use my store as a guest) and translation button keep showing , i don't know what should i do to remove this sh**t
Hi dear Boutique De Chieuses! Thank you for your review. We’re very sorry to hear that you had a frustrating experience, but we really appreciate you bringing this issue to our attention, it's very helpful as we're constantly improving our app to bring our customers the best service possible. Best wishes, LangShop team
April 4, 2018
DRAW!!! The app destoyed my store!!! Don't use it...
Hi Stefano Bernini! Thank you for bringing your problem to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Best, LangShop team