LangShop AI Language Translate
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Thank You Caleb from LangShop - your are a star I am everything else but an IT-person and Caleb helped me step by step. Translations went smoothly. So far so good.
Hello, MARK BIRCH HAIR! Thank you for your feedback! We appreciate your positive comments about our assistance and the responsiveness of our support team. We're also glad to hear the translations were smooth. If you need any further assistance in the future, please do not hesitate to contact us :) Best regards, LangShop team
The app translations were poor at the beginning, until the AI store context feature was implemented. After that, the translations were perfect for around 8–9 months. Now, the translations sometimes work as expected and sometimes they don’t. This is mostly the case with metafield translations — they sometimes ignore the AI store context, and even glossary rules do not help. I am convinced this is a bug in the app, but support claims it is caused by OpenAI ChatGPT 5.4. I find this very hard to believe, because the app is the one feeding the data to the OpenAI API. If I paste the same text directly into ChatGPT, it translates everything correctly. The app currently seems very buggy. Metafield translations are unreliable, both with OpenAI and DeepL Pro, and in their current state they simply cannot be used on a live webshop. It is definitely a frustrating experience for us, and we are investigating our options. And the support is definitely not 24/7. But that is the smallest issue I have.
Hello, GPerformance, We are very sorry to hear that your recent experience with our app has been negative. We completely understand how frustrating this must be for you. We want to apologize for any inconvenience this may have caused and assure you that we are committed to providing a better user experience. We would like to investigate the inconsistencies in the translations of metafields and find the root cause of this behavior. We have sent you a message regarding this matter and would appreciate it if you could please get back to us with more details, so that our developers can address it properly. Thank you for your understanding and patience. We hope to have the opportunity to provide you with a better experience! Best regards, LangShop team
We are stuck with this app since way back. There are a few big problems with it. 1. For products, translation is malfunctioning. New product will get wrong info when translated (if duplicated from another product). To get around this, we have to make a new translation for all product and replace the old translations. Langshop know this problem, but they wont fix it, they dont care even though we have reported about it many times for 3 years now. 2. Some translations, for example single words that becomes two words in other languages when translated. This words Langshop cant handle together with Shopify. Langshop will add "space" in the translated domains which will make them not function, will give "error 404" page instead of correct page. 3. The free AI translate really is crap. It will make very bad translations, probably to force you to pay for other translations. So BIG WARNING for this app. We are stucked with it and will take so much time and effort to change right now.
Hello, Docklandet team. Thank you for the valuable feedback, and we are sorry to hear your experience with the app has been negative. Please note that due to the fact LangShop stores translations in the Shopify API, the translations are duplicated as well, as a part of the product. There is no workaround for this, to our regret, and only newly created products won't have their translations stored in the back end. To make your workflow more manageable you could set up automatic translations of new products with Shopify Flow, even if they were duplicated. For example, to start a translation if the product is changed from "Drafted" to "Active". There are restrictions applied to the translation engines which prevent Shopify links from being translated on the storefront. If you are referring to URL handles, the redirection between locales and domains is handled by Shopify, so there should not be any 404 errors. We would be very glad if you provided examples of these broken links so that we can fix the errors if they are caused by LangShop and prevent them from happening in the future. The free LangShop translation engine may indeed provide translations that are not up to everyone's standards, but this is why there are integrated advanced engines, such as OpenAI, Google Cloud and DeepL Pro. We'd like to remind LangShop does not benefit in any way or form from the use of these engines, since they use the API and the account of the user, not our own. We would be very thankful if you gave LangShop another chance, and to our team — a chance to improve your user experience! Best regards, LangShop team
Thanks to Ivan's assistance, the issue of the subscription being closed due to accidental touch has been successfully resolved.
Hello, Nothingprojector! Thank you for your kind words! We're delighted to hear that Ivan was able to assist you and resolve the issue with your subscription. If you ever need any further assistance, we're always here to help! Best regards, LangShop team
Vera was really helpful when we started experiencing a critical issue with our translated menus disappearing across multiple languages. She responded very quickly, investigated the problem right away, and managed to identify and resolve the issue in a short time. She also took the time to explain exactly what had happened, identified the specific menu item that caused it, and provided practical recommendations to help us avoid similar issues in the future. Vera was professional, knowledgeable, and easy to communicate with. Her prompt support helped us restore our storefronts with minimal disruption. Thank you again for your excellent assistance!
Hello, Manduka EU Thank you so much for taking the time to share your experience! We're delighted to hear that Vera was able to quickly identify the issue and get your translated menus restored with minimal disruption. We'll be sure to pass your kind words along to Vera, she'll be thrilled to know her responsiveness, technical expertise, and clear communication made such a positive difference. We truly appreciate your feedback and your trust in us. If there's ever anything else we can help with, we're always here for you! Best Regards LangShop Team
Great app, I recommend it 100%
Hello Maven Team! Thank you so much for your kind words and recommendation! We're thrilled to hear that you're enjoying the app. Your support means a lot to us and motivates our team to keep improving the experience. If you have any questions or need assistance, please don't hesitate to reach out. Our support team is available 24/7 and is always ready to help. Kind regards, LangShop Team
The team is amazing, and when it comes to translating your store into multiple languages, it's the #1 app on Shopify
Hi, Magnoty team! Thank you for the valuable feedback! We are happy you are satisfied with LangShop and are very proud to hear such high praise for our support team! Please don't hesitate to reach out in case you encounter any difficulties — we got you covered! Best regards, LangShop team
Amazing app and timely support, I managed to launch even one of the most complex Lithuanian translations with them. Slugs and all seo part was handled perfectly too.
Hello, Formesjewelry.com team! Thank you very much for taking your time to leave a review! It's great you enjoy using LangShop. Please don't hesitate to reach out in case you have any questions — the support team would is always glad to assist you. Best regards, LangShop team
Egor helped me greatly in improving our shop. very fast replies as well.
Hi L’OYÉ Cosmetics team! Thank you for your thoughtful feedback. We are pleased to hear that our assistance had a positive impact on your shop and that you were satisfied with the responsiveness of the provided support. It was a pleasure working with you, and we really appreciate the opportunity to contribute to your success. Please don't hesitate to reach out if you need any further assistance in the future. Best regards, LangShop team
app won't work on third day straight - customer support said developers are on it but it's not fixed and no update has been provided
Hello, Lifted Clothing We sincerely apologize for the negative experience you had with our app. We understand that resolving the issue with language redirect took longer than expected and we sincerely regret any inconvenience this has caused. We take your feedback very seriously and would appreciate it if you could give us another chance. If you could please reinstall the app, we would be happy to look into the issue as soon as possible. Best regards, LangShop team
Very good app! Maxim helped me resolve my issue real quick.
Hello, CÔNG TY TNHH THƯƠNG MẠI NITORI VIỆT NAM Thank you so much for your kind review! We're delighted to hear that you're enjoying the app and that Maxim was able to assist you quickly and effectively. If anything else comes up, don't hesitate to reach out — our support team is here for you 24/7 via chat or email. Best regards, LangShop Team
Very happy with the support experience! Caleb was incredibly patient, replied quickly, and always gave clear and helpful answers. He really helped me understand how the export/import process works, which saved me a lot of time. Overall, the support team is excellent — responsive, knowledgeable, and genuinely pleasant to work with. Thank you!
LangShop has been a game changer for our Shopify store. The AI-powered translations are fast, accurate, and incredibly easy to manage across multiple languages. The app integrates smoothly with Shopify and supports a wide range of markets, which helped us expand internationally without the usual translation headaches. What really stands out is the customer support — responsive, professional, and genuinely helpful whenever we needed assistance. The interface is intuitive, and the automatic translation features save us a huge amount of time. Highly recommended for any Shopify store looking to grow globally and provide a seamless multilingual shopping experience.
Hello there Posterbox Thank you so much for the wonderful review! We’re thrilled to hear LangShop has helped simplify your multilingual workflow and support your global growth. Your kind words about our app and support team truly mean a lot to us. Thanks again for your trust and recommendation! Best Regards LangShop team
We are using LangShop on all our webshops, it just works very well and solves all our problems!
Hi Europesnus.com, Thank you so much for the amazing feedback! We're really glad to hear that our app helps you solve your needs. If you ever need anything or have ideas to share, we’re always here to help :) Best regards, Langshop team
Smooth experience and seamless Shopify integration
Hi MC2 Saint Barth team! Thank you for taking the time to leave a review! We are glad to hear you are enjoying LangShop. Please reach out in case you have any questions, the support team is always available via chat or email. Best regards, LangShop team
Je recommande cette application de traduction pour votre boutique Shopify !
Hi, My Podologie team! Thank you for taking your time to leave valuable feedback, we really appreciate it. It's great to hear you are enjoying LangShop! Please reach out if any questions or issues arise, we are always ready to assist! Best regards, LangShop team
The attention was great! Caleb helped me resolve my issue in seconds 10/10
Hello, Vitruve Store team! Thank you for the feedback! We're glad you are satisfied with the app, and are especially happy to hear the support team (Caleb in particular) is performing so well! Don't hesitate to reach out if you have any questions or issues again — we are available 24/7 via chat or email. Best regards, LangShop Team
We used LangShop for over a year on our luxury home fragrance store, and I can't recommend it for any business where translation accuracy and SEO actually matter. When we originally left a 1-star review, LangShop offered us 12 months free in exchange for changing it to 5 stars. We accepted, hoping the issues would be resolved over time. They weren't. A year later and the same fundamental problems remain, so here we are again. The core issue is reliability. The glossary feature — which should be the backbone of any translation app — doesn't work consistently. We set specific rules (for example, ensuring "scented candles" always translates to "velas aromáticas" in Spanish) and the app simply doesn't respect them. When we raised this with support, we were told to try a singular glossary entry to see if it catches the plural, or try the plural to see if it catches the singular — but you can't have both entries at the same time. So you're forced to choose between accurately translating "scented candle" or "scented candles," but not both. For any store with product titles, descriptions, and collections all using natural variations of the same terms, this is unworkable. The homepage is a particular problem. If you've added any custom code to your store's design — which most serious Shopify stores do — those elements won't translate through the standard process. You then have to configure dynamic text to cover them, which is additional setup and troubleshooting on top of what you've already paid for. There is always extra work to do. We've spent hundreds of euros on AI translation credits for translations that then don't render correctly on the live site. That's money wasted on a process the app should handle seamlessly. Customer support responds quickly, but the responses are clearly scripted — copy-pasted help articles rather than genuine troubleshooting. For straightforward queries that's fine, but when you have a persistent technical issue, being walked through the same help topics repeatedly doesn't resolve anything. After a full year, we are still not ranking for our target Spanish keywords, which was the entire reason we installed a translation app. We're now migrating to another provider. If you're running a simple store with no custom code and don't care about SEO precision or brand-specific terminology, LangShop may work for you. If translation accuracy is business-critical, look elsewhere.
Hello, FOX & WOLF team Thank you for taking the time to share your experience. We’re genuinely sorry to hear that LangShop did not meet your expectations. We want to acknowledge the points you raised regarding the glossary feature and translation of singular versus plural terms. The glossary detects exact spellings, including distinctions between singular and plural forms. The additional rule is necessary to ensure correct handling of these variations across different languages. We recognize that these issues can create workflow limitations, and we’re actively looking at ways to make glossary handling more flexible for nuanced language use. Regarding custom codes on your homepage, as content added via custom code is not pushed via the Shopify API, the dynamic text feature is the only way to translate such content. Dynamic text setup is designed to provide you control, but we understand that it adds extra steps and can be frustrating. Your feedback on this issue is valuable as we prioritize improvements. We’re glad to hear our support team responds quickly, but we’re sorry that our replies felt generic. Our team strives to respond promptly and offer useful guidance, but we recognize that ongoing technical difficulties require more comprehensive support. Please rest assured that our team takes every case seriously and genuinely works to troubleshoot and identify the root cause of each issue. Please allow me to clarify that the app doesn’t manage SEO; it’s managed by Shopify. The app only provides the functionality to translate it. In case you're facing the problem with SEO, we would advise reaching out to Shopify support. We’re grateful for the time and trust you invested over the past year. Your feedback will help us improve both product functionality and support. Thank you again for your honest review. It motivates us to improve LangShop for all merchants. Best regards, LangShop team
The Best Support! Thank you Diana!!!
Hello sleevechief! It's a great pleasure to receive such a positive feedback describing our service! We'll keep doing our best :) Best regards LangShop Team
3年以上使用しています。操作のやり方や簡易な質問には早急に答えてくれて助かっています。 一方、アプリの不具合が多い。 1)「翻訳していないファイル」や「翻訳が中途になっているファイル」を選んでも、正しく表示されない。 2)作ったページのレイアウトが完全に崩壊します。これが一番の問題です。何度も発生しています。 3)問題があると開発に報告が行きますが、対処対応がとても遅い。問題のアプリを書きし続けることに疑問を感じています。 4)翻訳にはDeepLを使用していますが、翻訳内容としては問題ない。しかしレイアウトが壊されたとき標準の翻訳を使うと問題がない。非力な標準翻訳ではほぼ使えません。 5)他のアプリに切り替える検討をしているが、また一から学ぶのが面倒で放置している。
Hello, TC楽器 - TCGAKKI team! Thank you for your valuable feedback! We are glad our support team was able to quickly reply to your inquiries. And we are sorry to hear about the negative experiences you had with the app. 1) Could you please specify if filtering by the untranslated products produce results that are actually translated? 2) We understand how frustrating it can be. Advanced translation engines can conflict with the layout, which leads to issues. We are working on the improvement of the process, but it's a complex issue which is still being worked on. 3) We do our best to resolve technical issues as quickly as possible, but we understand sometimes it can interrupt a stable workflow, and we apologise for that. 4) As mentioned before, while advanced translation engines such as DeepL generally provide better translation quality, they can struggle with the technical symbols. OpenAI translation engine is usually better suited for translations that require preservation of the page layout. 5) We appreciate our customers greatly and are going to do our best to make a switch to a different app completely unnecessary! We would be glad to resolve all of the aforementioned issues. A support agent has already reached out to you via email to assist with that. Please feel free to reach out to us in case something else arises — the support team is available 24/7! Best regards LangShop Team
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