Lantern Product Quiz Builder

Hi there. Our team has tried to get in touch several times hoping to connect, but we've had no reply. As described in the listing and pricing, Lantern's free plan is for Shopify partners and development stores, but regular plans come with free trials. We're sorry for the disappointment this has caused and we would still love the opportunity to turn the experience around for you.

Just to clarify, Lantern's free plan is for Shopify partners and development stores, as stated in the app listing and pricing section. We're sorry for the disappointment this has caused, but our pricing information has always been transparent and clear.

We appreciate your review and completely understand that our app was not good enough for your needs - we strive to add multiple features and improvements every week. However, there are two important corrections we would like to make regarding your claims: you were not billed for using our app as we offer a 14-day free trial; the delay between your first message and our reply was 17h. We genuinely regret that we were not able to respond as swiftly as you would have liked in this instance, but we always reply within one working day, as timely customer support is one of the core values we are proud to offer. Thank you again for your feedback.