LimeSpot AI Bundles & Upsells
Personalization and customer journey optimization | LimeSpot
Rating
4.8
feedback
1,561
chart
#996
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
12%
-
Less than a year
54%
-
More than a year
31%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the excellent customer support provided by the team behind the app. Users mention that the support team is responsive, helpful, and dedicated, going above and beyond to resolve issues and customize the app to meet specific needs. Additionally, users highlight the effectiveness of the app in improving product recommendations, boosting conversions, and enhancing the overall customer experience. The ease of integration and setup is also praised, with users mentioning that the app is user-friendly and intuitive. On the negative side, some users express dissatisfaction with the app's pricing structure, citing unexpected charges and fluctuations in fees. There are complaints about long load times, technical issues, and difficulties in customizing certain features. Some users also mention poor communication from the support team, delays in resolving issues, and instances where custom work promised in the plan was not delivered satisfactorily. Overall, while the app has received praise for its functionality and customer service, there are concerns regarding transparency in pricing and technical performance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 3, 2025
The app sometimes looks complicated to set up, but the awesome support will have your back in seconds! Amazing app, amazing team! Thanks a lot!
April 1, 2025
WORST APP EVER. Almost criminal how bad it is. The product is terrible, super long load times. We asked for custom work which was included in the plan. The customer service and response time was terrible. I wrote a negative review to get customer service to respond. The company responded and refused to do the custom work until I removed my 1 star review at the request of the CEO. I removed my review and they did the work but the load times were still garbage. We never really got the app live and they charged us $10,000 for one month. BEWARE BEWARE BEWARE. This company manipulates reviews and is terrible. I've never been more excited to uninstall an app. BYEEEE
We’re sorry your experience didn’t meet expectations and value all feedback. Let’s address some inaccuracies: - Your claim of “super long load times” doesn’t align with our sub-100ms response times in your target market (US), which we shared with your developer via email while we were troubleshooting their individual workstation issue. - Your claim that custom work was included is inaccurate — You signed up on a self-serve plan and did not provide us with your requirement when we asked. You only shared your actual request after leaving us a preemptive 1* review. - Your claim the app “never went live” overlooks the few weeks it was live on your website driving over $30k in additional revenue (stats available). - Your claim we charged $10k is materially false; no such charge happened. You admitted using a negative review “to get customer service to respond” — a tactic to pressure us. We supported you regardless. Our goal is to provide value, not play review games. We wish you the best.
Feb. 27, 2025
The Limespot team is extremely helpful with getting issues resolved. Highly recommend!
Feb. 24, 2025
Amazing customer experience. Really helped us with applying changes and also the ML algorithm on the product recommendations is really good.
Feb. 20, 2025
We have a vintage theme, so set up took a while for us as it wasn't straightforward but Will was very good at communicating & getting things sorted out. He helped make all the necessary changes to get it styled nicely- it looks great on our website and fits in really well. Looking forward to getting some good results in the next few weeks - the app has comprehensive analytics for measuring. Highly recommend
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