LimeSpot Personalizer
Personalization and customer journey optimization | LimeSpot
Rating
4.8
feedback
1,545
chart
#2,703
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
12%
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Less than a year
57%
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More than a year
30%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality and its impact on their sales. The customer service provided by the app team, especially individuals like Reymond, Frederick, and Michael, is highly praised for being responsive, helpful, and efficient. Users also mention the ease of integration and customization offered by the app, making it user-friendly and beneficial for their stores. On the negative side, several users express concerns about the pricing structure of the app, with some feeling that it is expensive and lacks transparency. Issues with billing, unexpected charges, and difficulties in canceling subscriptions are highlighted as major drawbacks. Additionally, there are complaints about technical issues, poor support, and instances where the app did not function correctly, leading to frustration and disappointment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 3, 2024
BE VERY CAREFUL. This app is a scam. It's three times more expensive than Shopify's own plan, they don't provide a proportional increase to the charges they apply, they don't warn about extra charges, and the customer service is either terrible or non-existent. Ultimately, the worst decision I made with an app is downloading this.
We're sorry you feel this way about your experience with LimeSpot. We have refunded the charges you didn't expect. Our pricing is clearly laid out on our website at www.limespot.com/pricing, in our documentation at support.limespot.com/en/articles/5716048-how-does-limespot-s-pricing-work, and in our app when you install it and are asked to select a plan. It is worth noting for other merchants reading this review that during the period referenced, LimeSpot accounted for more than 25% of this store's total revenue.
Feb. 29, 2024
LimeSpot has been a key contributor to the layout of our website the past 2 years. Customer service has always been outstanding! The user-friendly self service tools to find answers quickly are a bonus.
Oct. 3, 2023
I am a small business and wanted to improve my sales, so I opted to use LimeSpot. I had a few things I didn’t quite understand when I was setting LimeSpot up for my store. Reymond was there to help me with all my issues and now I have it successfully installed and working. I am very happy with the great support I have received.
We are sincerely grateful for your amazing review of our app. Your feedback means the world to us (and to Reymond!). :)
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