Listrak: Email, SMS & Identity
Accelerate growth and dramatically increase revenue.
Rating
4.9
feedback
22
chart
#4,765
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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64%
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27%
Reviews Summary
Listrak is highly praised by ecommerce merchants for its intuitive platform, detailed analytics, and excellent customer support. Users appreciate the ease of building and sending campaigns, as well as the personalization options that have led to increased conversions. The team at Listrak is described as dedicated, supportive, and always available to provide guidance and assistance. However, some users mention that the dashboard's UX/UI can be challenging at times, although Listrak actively listens to feedback and works on improving the overall experience. Overall, Listrak is recommended for businesses looking for top-notch support in email and SMS marketing, with a focus on personalized campaigns and detailed analytics.
Highlights
Rating Breakdown
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All reviews
Jan. 8, 2025
Listrak is an excellent partner. Intuitive platform to use. It's easy to get your SMS and email subscribers enrolled through pop ups, landing pages, etc. Campaigns (triggered, broadcast, etc.) are simple to build and can be sent to the right audiences at the right time. Their team is with you all the way to give advice, feedback, and support to help your programs succeed.
Nov. 13, 2024
We have used Listrak for email for several years now because we love how customizable it is. The customer support is also wonderful! Our dedicated Customer Success Manager, and the support staff through their direct chat feature, seems to respond almost immediately. We are able to do pretty much anything we can imagine with email because their team is willing to help us to figure out how to do things that may be a bit more technically difficult. The amount of data they ingest and allow us to utilize is also so great that we've been able to use them + Shopify, while not having to purchase an additional CDP. Other businesses may be different, but the point is, their data, reporting, and segmentation abilities are everything we've needed.
Nov. 8, 2024
Listrak has been a fantastic tool for us at Perfumania. It’s super easy to use, with detailed analytics that really help us understand our campaigns. The email tools make creating and managing campaigns a breeze, and the personalization options have boosted our conversions. Our Listrak rep has always been beyond amazing, and the whole team is always quick to jump in and help us get the most out of the platform. We’d highly recommend Listrak to anyone looking for top-notch support in email and SMS marketing.
Nov. 6, 2024
I have been working with Listrak for over 6 years and I am very happy with this tool. It's a great tool to stay engaged with your consumers and prospects. Their team is dedicated to help which is always appreciated
Nov. 4, 2024
Listrak has redefined what it means to provide a white-glove service, distinguishing themselves from other ESP's. From the very beginning, their team has been exceptionally supportive during our onboarding process, guiding us in acclimating to the platform and continuing to help us create effective flows, marketing emails and segments tailored to our brand's unique needs. They've also been a great extension of support in helping us capitalize on revenue moments, ensuring we make the most of our campaigns. While the dashboard’s UX/UI can be challenging at times, Listrak has actively listened to our feedback. Their responsiveness to our challenges has reassured us that they are invested in enhancing the overall experience. We look forward to seeing how they continue to refine their platform!
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