Rating

5.0

feedback

21

Reviews

chart

#4,659

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    5%
  • Less than a year
    71%
  • More than a year
    24%

Reviews Summary

Listrak is highly praised by ecommerce merchants for its intuitive platform, detailed analytics, and excellent customer support. Users appreciate the ease of building campaigns, personalized options, and the ability to engage with subscribers effectively. The team at Listrak is commended for their dedication, responsiveness, and willingness to assist in maximizing the platform's capabilities. However, some users mention that the dashboard's UX/UI can be challenging at times, although Listrak actively listens to feedback and works on enhancing the overall experience.

Highlights

Intuitive platform and detailed analytics
Excellent customer support
Personalized campaigns and engagement
Challenges with dashboard's UX/UI
Responsive and dedicated team

Rating Breakdown

  • 5
    100% (21 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 8, 2025

Listrak is an excellent partner. Intuitive platform to use. It's easy to get your SMS and email subscribers enrolled through pop ups, landing pages, etc. Campaigns (triggered, broadcast, etc.) are simple to build and can be sent to the right audiences at the right time. Their team is with you all the way to give advice, feedback, and support to help your programs succeed.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

We have used Listrak for email for several years now because we love how customizable it is. The customer support is also wonderful! Our dedicated Customer Success Manager, and the support staff through their direct chat feature, seems to respond almost immediately. We are able to do pretty much anything we can imagine with email because their team is willing to help us to figure out how to do things that may be a bit more technically difficult. The amount of data they ingest and allow us to utilize is also so great that we've been able to use them + Shopify, while not having to purchase an additional CDP. Other businesses may be different, but the point is, their data, reporting, and segmentation abilities are everything we've needed.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2024

Listrak has been a fantastic tool for us at Perfumania. It’s super easy to use, with detailed analytics that really help us understand our campaigns. The email tools make creating and managing campaigns a breeze, and the personalization options have boosted our conversions. Our Listrak rep has always been beyond amazing, and the whole team is always quick to jump in and help us get the most out of the platform. We’d highly recommend Listrak to anyone looking for top-notch support in email and SMS marketing.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

I have been working with Listrak for over 6 years and I am very happy with this tool. It's a great tool to stay engaged with your consumers and prospects. Their team is dedicated to help which is always appreciated

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2024

We recently completed onboarding with Listrak and I was impressed with the hi-touch service we received. The overall competence of everyone we worked with gave me confidence in transitioning four different brands simultaneously. Our Project Manager provided a roadmap and weekly status updates on our progress. When any questions arose, she immediately responded with follow-up steps and solutions. Listrak's technical team handled the integration with Shopify and the data passing to Listrak. It was critical to have Listrak's help building templates and the logic for automated journeys inside our four separate accounts. Their attention to detail allowed me to focus on our marketing effort during the transition. Our Account Manager attended all the meetings and jumped in to assist as we were learning the platform. She scheduled training after our IP warm-up and continues to support us during weekly status updates. I recommend Listrak's service to anyone looking for assistance in transitioning their email marketing program.

Using app

5 months

Total reviews

1

Average rating

5.0

All reviews

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