LitCommerce Amazon eBay Etsy +
Multi-store Management with Smart Sync
Rating
4.8
feedback
400
chart
#461
All reviews
Rating Breakdown
Review RSS Feed
Oct. 5, 2024
The ap didn't do what I needed it to do and was unclear, even after talking to assistants. There is no way to cancel this ap on shopify, no cancel button. I contacted them to cancel it, they said they would not charge me. They have charged me. I am now trying to get a refund. If you had a CANCEL PAYMENT button, you would not be getting a 1 star review. This is the 3rd time I am trying to stop this ap. Just taking peoples money, with no way to cancel it, is really bad practice. I will be reporting this to my bank fraud team.
May 28, 2024
aware the sync function，made me feel very confused， hard to use，waste my time！
April 22, 2024
Don't waste your time. It does not push tracking information back from your Shopify store to Amazon - the most basic functionality. Why does this app even exist. Do better, Lit. The app is definitely not "lit".
April 10, 2024
I had it for 1 day to try it out, it's not good so i canceled the next day and still got charged for a full month.
Hi there! We noticed your recent feedback regarding an unfortunate experience where you were unexpectedly charged for our product. Our Support Team is always ready to assist customers in pricing matters. However, couldn't find any recent communication from you with our team. To better understand the situation and provide the best possible assistance, we kindly request you to share more details about these unexpected fees. For better discussions, you can contact us during our operating hours, from 08:00 to 23:30 GMT+7 on all weekdays, for Live Chat support. We look forward to hearing from you soon. Regards, The LitCommerce Team
Feb. 22, 2024
At least for us the app never synchronized either quantity x price on Ebay. I hate the fact that we users have to give a lot permissions to install the app and then later we see that the app did not work, BUT the data was already shared. Avoid it !
Hi DaRoAn Team, Our sincerest apologies for any inconvenience and misunderstanding caused during our interaction. We understand your preferences and truly appreciate your trust in granting us the necessary permissions. Starting now, LitCommerce can accompany you on your multichannel selling journey. It seems that you are having difficulties in synchronizing your product price and quality. Upon checking, we have not received any tickets from you regarding this issue so far. Therefore, our Team has proactively contacted you via our support channel. Rest assured that our support team is fully capable of guiding you through it. Please check your Chat box/Email so we can efficiently assist you! Sincerely, The LitCommerce Team
Nov. 9, 2023
If I could give it a zero I could. This app not only was kicked out of ETSY, and my channel discontinued but then after their full denial of this fact which was documented, my Tik Tok shop was cancelled after 1 day due to data flow inconsistencies and "unusual activity", a fact that the vendor refuses to acknowlege eve after lots of documention. As a result of this "Unusual activity", Tik Tok closed the shop and cancelled an order i had already shipped! . Sadly I paid for a whole year of this, to get the discount. Now I want my money back but they are "not available." Avoid this app lke the plague.
Oct. 25, 2023
looks like they are hiring fake reviewers because this app doesnt function as it suppose to. had to spend 5 days to explain them how it didnt work, ended up getting nothing but their poor customer service. they dont even remove your personal information and keeping all product data even if you ask them to remove. it's very suspicious. stay away and find other app if you are serious about business.
Sept. 24, 2023
The app doesn't work properly. They are telling me that i am having trouble because i don't have GTIN Exemption on Amazon although i have and i am able to sync my product via another app. The worst thing is the customer service! Although they seem online, it takes ages to get a reply and unfortunately the customer service representatives are unexperienced. I don't recommend this app at all.
Sept. 9, 2023
We tried this app for a week and it was not straight forward to use, restricted features on ebay when posting products through the app, however we cancelled our free trial yet 2 weeks later we got charged!! shopify showing non subscription with this app and yet they used our credit card information to charge us!?
Sept. 9, 2023
After months of using this LitCommerce there are suddenly multiple issues with order integration. This has caused unbelievable hassle and even hurt our average shipping times on multiple platforms. LitCommerce staff is slow to respond and after a week of trying to resolve the issue I am still not confident they understand what the problem is.
Store
Metronome Music Inc.
Using app
2 months
We are so thrilled to know that you are satisfied with our app and customer support! Your kind words are exactly what keep us pushing more boundaries and innovating our product every day. The LitCommerce team promise you to keep up the service that led to your satisfaction and we will always strive for excellence in every possible way. Once again, we are grateful that you can share your thoughts and look forward to creating more pleasant experience together!
June 30, 2023
Do not use this app if you don't want to HURT YOUR REVENUE. This app keeps messing up my options on Etsy for several listings. I basically had to talk to them every day to fix this, then the day after some options in my listings were REMOVED again. I DROPPED REVENUE BADLY because of this technical bug.
April 27, 2023
Complete waste of time. Lacks even the most basic functionality and outsourced customer support are useless. If you have a large amount of products, this is not the app for you.
Jan. 6, 2023
Looking for an alternative to ebay app being removed from the app store. Grabbed this only to find they don't have order sync...then what is the purpose of even offering a free plan if you can't use it for order syncing? I can list and add things to ebay all by myself. Takes longer but I really need the order syncing.
July 2, 2022
With all the good reviews I guess I must be the first Shopify to Etsy user. This app is a mess!!! Stuff is broken every time I use it. Yes they have fixed several of issues I've reported, but seriously I should be getting paid to test this software. At the very least a discount, this app is super expensive for being so broken. (Like some things so bad it makes me question did this thing ever get beta tested on a live Etsy shop?). For the last 12+ hours I can't get my new Shopify items so I can export to Etsy, and half my Etsy items in the app have errors all of a sudden. The other day support literally dropped off the radar for ~24 hours despite saying 24/7 support for paid users like I am, then emailing me telling me about time differences? If I can't even rely on this for Shopify to Etsy, I don't even want to attempt syncing to Ebay. Which was my end goal, one app to simply being on multiple stores. I'm going to stick with the remainder of my paid month, and may or may not update this review on how this app improves or not.