LitExtension Store Migration for Shopify

LitExtension Store Migration

LitExtension - The #1 Ecommerce Data Migration Expert

Rating

4.8

feedback

252

Reviews

chart

#609

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    9%
  • Less than a month
    30%
  • Less than a year
    46%
  • More than a year
    12%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include efficient and professional service, quick response times, and successful migrations from various platforms to Shopify. Customers appreciated the helpful and dedicated team members, such as Andy, Camille, Jet, Harry, Ralph, and Jay, who made the migration process smooth and seamless. The team was commended for their expertise, communication, and ability to handle complex migrations with large amounts of data. On the other hand, negative reviews highlighted issues such as incorrect pricing, lack of communication, and discomfort with granting full access to accounts. Some customers faced challenges with brand name migration and difficulty reaching support.

Highlights

Efficient and professional service with successful migrations
Dedicated and helpful team members like Andy, Camille, Jet, Harry, Ralph, and Jay
Positive feedback on expertise, communication, and handling complex migrations
Challenges with incorrect pricing and lack of communication
Discomfort with granting full access to accounts and issues with brand name migration

Rating Breakdown

  • 5
    97% (244 ratings)
  • 4
    1% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 8, 2024

Easy, safe and professional migration services.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2024

The technician Andy who migrated our store did an exceptional job. Everything was migrated perfectly and he resolved any issue we had.

Using app

21 days

Total reviews

1

Average rating

5.0

1 / 5 Share

May 27, 2024

The app claims it is a US based company. It is not- The work is being done in Vietnam and communication was difficult because of language barrier and time zone. In addition they wanted full access to the square account which is something I was very uncomfortable with. I provided the access to the items I needed transferred, but they wanted full access to the entire account and my double verification for log in disabled. As a result we cancelled the service and found someone local to assist. This was a waste of energy and time. Per your reply- in the description of the app in the Shopify App Store it’s states it is a US based company. Thank you for refunding the payment. I was unaware would would have to grant full access to ALL my information when all I needed to migrate was inventory.

Using app

1 minute

Total reviews

1

Average rating

1.0

Developer Reply

Hi Katia, I want to address the concerns you have raised in your recent communication and provide further clarification regarding our services. First and foremost, on behalf of LitExtension, I would like to apologize if there was any confusion or misunderstanding regarding our guidelines and collaboration process. We understand that you wanted our assistance but were reluctant to follow our guidelines and collaborate effectively. It is important to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients. As business owners ourselves, I believe that both of us understand the importance of effective collaboration when providing services to our clients. We acknowledge that you sought our assistance, but it appeared that you were hesitant to follow our guidelines and collaborate effectively. It is crucial to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients. We completely understand and respect your decision to retain control over your Square account, as well as the significance you attach to data security. As a company, we prioritize the protection of your information above all else, particularly when collaborating with international brands. Our unwavering commitment to GDPR compliance ensures that we implement rigorous data privacy measures and uphold the highest standards of security in our monitored working environment. Hence, we offered alternative solutions that you could have generated an API access token directly from Square yourself, which would have allowed you to maintain full control while enabling us to proceed with the migration effectively. Regarding our company's location, we have never stated our company is based in the USA. We were transparent about our workflow and processes in the initial emails. Our team comprises experienced professionals who have successfully assisted numerous clients worldwide, ensuring a high-quality service regardless of geographical location. We take immense pride in being the leading provider of e-commerce data migration services. Our reputation is built on a solid foundation of trust and customer satisfaction, as evidenced by the 2,000+ positive reviews we have received on Trustpilot and the Shopify marketplace. Throughout the migration process, we place a strong emphasis on effective communication and empathy, ensuring that our clients' needs are met with the utmost care and understanding. Our goal is to deliver a seamless and exceptional experience for every client we serve. We genuinely wanted to address your concerns and encourage open communication, which is why we also offered phone calls to expedite the process. We regret that you declined these opportunities; however, we respect your decision to cancel the project. We firmly believe that your success is our success. Despite the cancellation, we are committed to your satisfaction. As per your request, we have promptly processed the refund, acknowledging the collective efforts made. We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Our team is committed to continuously improving our services and ensuring that our clients are satisfied. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your understanding. Anna, Customer Success Manager LitExtension

5 / 5 Share

May 21, 2024

They have migrated my store from nopCommerce to Shopify. It was a very pleasant cooperation with Andy. After doing some checks and a few modifications and some feedback, the whole store was migrated very quickly. We discussed the date/time that my site would go live so he was able to migrate the latest changes just before the new Shopify site went live. Great service!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

1 / 5 Share

May 14, 2024

When you looking for a migration services. We have order this migration, in the end the prices was wrong, the brand name (we pay extra for it) was not migrated and nobody was reachable. We had to fix all issues by our self.

Using app

13 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi CosFair GmbH Team, This is Anna, Customer Success Manager at LitExtension. Thank you so much for your feedback. I understand that you have concerns regarding the import of net prices instead of gross prices and the missing brand names and categories during the migration from WooCommerce to Shopify. On behalf of the team, I apologize for any inconvenience this may have caused. Please allow me walk you through your concern. Regarding the pricing of products, our tool operates based on the net prices as it aligns with the common requirement of the majority of our customers. However, if you prefer to import prices differently, you can reach out to us for support, and we will be more than willing to assist you; however, we have not received any specific request from you regarding the product price. You mentioned that the brand names were not imported correctly, and you had to fix them manually. In our conversation, emailed back and forth from April 21, 2024 to May 6, 2024, we have provided evidence of the imported data in both the database and API, including products without brand names. Regarding the products imported into the wrong categories, we have also provided proof of the accurate category importation in the database and API. I understand your frustration with the perception that we made mistakes and you had to fix them yourself. We have provided evidence and sample to demonstrate that the data import was accurate. However, it is challenging for us to determine the exact cause when claims are made without supporting evidence. As business professionals, you and my team both strive to provide the best service to our customers. To ensure better understanding and cooperation between us, I hope we could work together to resolve any outstanding issues. In addition, I want to acknowledge that besides the default package you purchased for the basic migration, you also requested customizations over the weekend, which is out of our business hours. However, to provide you with the best possible support, we allocated additional resources to assist you during the weekend. While our standard rate for weekend support is $50 per hour, we have still offered to assist you free of charge, considering your deadline and budget limitations. We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers. Once again, I apologize for any confusion or inconvenience caused. Our team is committed to resolving any remaining issues and ensuring your satisfaction. Please let us know how we can further assist you by replying our emails that we sent you a few times but never hear back from you. Thank you so much for your understanding and cooperation. Best regards, Anna Hoang, Customer Success Manager

All reviews

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