Littledata ‑ Customer Tracking
Littledata - Track 100% of revenue server-side
Rating
4.4
feedback
118
chart
#617
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
47%
-
More than a year
38%
Reviews Summary
Littledata is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the ease of switching to Littledata, the quality of data received, and the excellent support provided by the team, particularly individuals like David, Cornelia, and Claudiu. Users appreciate the app for filling in missing data pieces, providing accurate insights, and helping with tracking and analytics. The support team is praised for being knowledgeable, patient, and solutions-focused. On the other hand, negative reviews mention issues with customer service response times, app breaking sites, attribution problems, and difficulties with event tracking. Some users felt that the app did not meet their expectations or caused more problems than it solved.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 5, 2024
David & Ross are extremely helpful and are always quick to answer questions if something comes up. Tracking has been extremely accurate for Google Ads & GA4.
Sept. 30, 2024
We'd had ongoing issues with our data for a long time, with a number of different experts drafted in to help sort it out, without success. Allocating our marketing budgets was becoming more and more impossible. During our initial call with David he had explained the process of switching to littledata and my response was a very dubious ‘that sounds too easy’. Well, it WAS that easy. And we are really happy with the quality of data we’re now receiving. David was great through the onboarding process. Patiently walked us through everything, was there to help with any queries, and didn’t rush us into anything. Support has excellent technical knowlege as well as a straightforward communication, that non-experts like myself can follow. Highly recommend.
Sept. 17, 2024
We have been using Littledata for only a month but I have already start to see major improvement in our sales. Good supports from a good company Thank you DEO Beauty USA
Aug. 26, 2024
Absolutely terrible customer service. Reached out to them 6 hours ago and still have not heard anything back. Their app broke our site and they will not respond.
Thank you for voicing your concerns. Littledata values all of its customers deeply, and your store is no exception. While our support team took a longer than usual time to reply, we got back to you as soon as our team was available and explained the unfortunate situation. We apologise for the inconveniences caused by this experience. We take this as a lesson and we are committed to providing excellent customer service. Don’t hesitate to reach out to [email protected] if you have any questions.
July 27, 2024
Great product. Cornelia has been walking us through step by step to make sure everything is turned on or off and working properly. Now that everything is about blocking and not tracking it makes it hard for businesses to gather information to make informed decisions on spend. Littledata really helps fill in those missing pieces to give us a cleared picture of customers, trends, and opportunities
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