Littledata ‑ Customer Tracking
Littledata - Track 100% of revenue server-side
Rating
4.4
feedback
117
chart
#580
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
50%
-
More than a year
37%
Reviews Summary
Littledata is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the ease of switching to Littledata, the quality of data received, and the excellent customer support provided by team members like David, Cornelia, and Claudiu. Users appreciate the app for filling in missing data pieces, providing accurate insights, and helping with tracking issues. The support team is praised for being knowledgeable, patient, and solutions-focused. On the other hand, negative reviews mention issues with customer service response times, site breakage, and attribution problems that affected advertising reporting. Some users also expressed frustration with technical support and communication. Overall, Littledata seems to be valued for its data accuracy, support quality, and ability to address tracking challenges.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 30, 2024
We'd had ongoing issues with our data for a long time, with a number of different experts drafted in to help sort it out, without success. Allocating our marketing budgets was becoming more and more impossible. During our initial call with David he had explained the process of switching to littledata and my response was a very dubious ‘that sounds too easy’. Well, it WAS that easy. And we are really happy with the quality of data we’re now receiving. David was great through the onboarding process. Patiently walked us through everything, was there to help with any queries, and didn’t rush us into anything. Support has excellent technical knowlege as well as a straightforward communication, that non-experts like myself can follow. Highly recommend.
Sept. 17, 2024
We have been using Littledata for only a month but I have already start to see major improvement in our sales. Good supports from a good company Thank you DEO Beauty USA
Aug. 26, 2024
Absolutely terrible customer service. Reached out to them 6 hours ago and still have not heard anything back. Their app broke our site and they will not respond.
Thank you for voicing your concerns. Littledata values all of its customers deeply, and your store is no exception. While our support team took a longer than usual time to reply, we got back to you as soon as our team was available and explained the unfortunate situation. We apologise for the inconveniences caused by this experience. We take this as a lesson and we are committed to providing excellent customer service. Don’t hesitate to reach out to [email protected] if you have any questions.
July 27, 2024
Great product. Cornelia has been walking us through step by step to make sure everything is turned on or off and working properly. Now that everything is about blocking and not tracking it makes it hard for businesses to gather information to make informed decisions on spend. Littledata really helps fill in those missing pieces to give us a cleared picture of customers, trends, and opportunities
July 22, 2024
Good product, Great support. Cornelia is always helpful, even when she is very busy. When she has to research a problem, she follows through and gets answers. I have had the same experience with other support personnel as well. Lastly, it is refreshing to talk to a someone offering support that can actually answer technical questions!
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