Littledata ‑ Customer Tracking
Littledata - Track 100% of revenue server-side
Rating
4.4
feedback
113
chart
#591
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
-
Less than a month
12%
-
Less than a year
50%
-
More than a year
36%
Reviews Summary
Littledata has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include accurate data tracking, helpful customer support, and ease of use. Customers appreciate the app for providing valuable insights into their e-commerce activities, improving data accuracy, and offering customized reports. The support team, particularly individuals like Cornelia and Claudiu, received praise for their expertise, responsiveness, and dedication to resolving issues. On the other hand, negative reviews mentioned issues with attribution, slow or unhelpful support, and discrepancies in event tracking. Some users experienced challenges with the app affecting their ad reporting and overall data accuracy.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 22, 2024
Good product, Great support. Cornelia is always helpful, even when she is very busy. When she has to research a problem, she follows through and gets answers. I have had the same experience with other support personnel as well. Lastly, it is refreshing to talk to a someone offering support that can actually answer technical questions!
June 6, 2024
We've been using Littledata for just over a month now and it's brought back around 30% of the data we lost with our cookie policy and GA4 updates. We've been super happy with the data so far and we would definitely recommend it as a good plug in solution!
May 1, 2024
Littledata did entirely fix the missing transactions issue for us. However, whilst doing that, it completely skewed the attribution of our CPC & Organic traffic - something we couldn’t accept as it made our Ads reporting even worse, which was the whole reason we installed. I am understanding of apps not always working perfectly but when I reached out to the support team, they totally gaslit me - pushing back saying it must be a GA4 issue, sending me random Google documentation that wasn’t relevant, generally wasting hours of time. I advised I would be uninstalling, and only then did they escalate the issue. After this, they came back conceding that it was Littledata that caused the attribution issue, that there was nothing they could do and offering me compensation. If you do install, watch your attribution graphs closely, as well as your device/location reporting. It isn’t the one stop data solution it claims to be.
April 15, 2024
Data is getting ever more complicated for small ecommerce businesses (GA4 intro, consent changes, multiple apps with differing data). SMEs need a solid foundation where they can have confidence they are reading the best data available, giving them time to get on with the day job. Littledata definitely fills this gap. In particular, I'd like to give a shout out to Claudiu in tech support. I keep asking him a tonne of questions - he is patient, quick to reply, and solutions focused. Thank you!
April 8, 2024
Instant, Amazing, Bespoke and Expert support while we are still on the trial-mode!
Thank you so much for your review! We hope to only hear good things once the trial is over. Our tool will help you boosts the performance of social channels by tracking more customers and revenue.
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