Rating

4.4

feedback

117

Reviews

chart

#543

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    10%
  • Less than a year
    50%
  • More than a year
    37%

Reviews Summary

Littledata has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the ease of switching to Littledata and the quality of data received, the helpful and knowledgeable support team, and the app's ability to fill in missing data pieces for informed decision-making. On the other hand, negative aspects mentioned include issues with customer service responsiveness, app breaking sites, incorrect attribution of traffic, and challenges with event tracking. Overall, Littledata seems to be valued for its data accuracy, support team expertise, and ability to provide valuable insights for ecommerce businesses.

Highlights

Ease of switching to Littledata and quality of data received
Helpful and knowledgeable support team
Filling in missing data pieces for informed decision-making
Issues with customer service responsiveness and app breaking sites
Challenges with event tracking and incorrect attribution of traffic

Rating Breakdown

  • 5
    85% (100 ratings)
  • 4
    3% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (3 ratings)
  • 1
    9% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 30, 2024

We'd had ongoing issues with our data for a long time, with a number of different experts drafted in to help sort it out, without success. Allocating our marketing budgets was becoming more and more impossible. During our initial call with David he had explained the process of switching to littledata and my response was a very dubious ‘that sounds too easy’. Well, it WAS that easy. And we are really happy with the quality of data we’re now receiving. David was great through the onboarding process. Patiently walked us through everything, was there to help with any queries, and didn’t rush us into anything. Support has excellent technical knowlege as well as a straightforward communication, that non-experts like myself can follow. Highly recommend.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 17, 2024

We have been using Littledata for only a month but I have already start to see major improvement in our sales. Good supports from a good company Thank you DEO Beauty USA

Using app

--

Total reviews

3

Average rating

5.0

1 / 5 Share

Aug. 26, 2024

Absolutely terrible customer service. Reached out to them 6 hours ago and still have not heard anything back. Their app broke our site and they will not respond.

Using app

About 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for voicing your concerns. Littledata values all of its customers deeply, and your store is no exception. While our support team took a longer than usual time to reply, we got back to you as soon as our team was available and explained the unfortunate situation. We apologise for the inconveniences caused by this experience. We take this as a lesson and we are committed to providing excellent customer service. Don’t hesitate to reach out to [email protected] if you have any questions.

5 / 5 Share

July 27, 2024

Great product. Cornelia has been walking us through step by step to make sure everything is turned on or off and working properly. Now that everything is about blocking and not tracking it makes it hard for businesses to gather information to make informed decisions on spend. Littledata really helps fill in those missing pieces to give us a cleared picture of customers, trends, and opportunities

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 22, 2024

Good product, Great support. Cornelia is always helpful, even when she is very busy. When she has to research a problem, she follows through and gets answers. I have had the same experience with other support personnel as well. Lastly, it is refreshing to talk to a someone offering support that can actually answer technical questions!

Using app

3 months

Total reviews

1

Average rating

5.0

All reviews

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