Vita Crate review for Littledata ‑ Customer Tracking
May 2, 2021
I have spent well over 30 hours trying to connect my store > recharge > google analytics and google ads using this app and I was unsuccessful. The support staff refused to help. It's an unnecessary app and was sold on marketing claims made on their website. It all sounds good but reality is, it simply did not work. Had the support staff taken a small chunk out of their day to help me with the initial set up, I would have paid for this app indefinitely - without probably ever using it. I wouldn't waste your money monthly - just take the time to set up the various connections on your own or seek someone who can. Thanks.
Hi! Jared here — Head of Customer Success. Thanks for taking time to provide some feedback! While we’re always always happy to dig in and troubleshoot any issues that may arise with our app, issues stemming from third parties and incorrect setups of those tools prevents our app from providing the accurate ecommerce events that you’re looking for. Despite your prior setup issues with external tools and third party apps, our Support team offered to step in to audit your setup. We requested access to your Analytics account so we could take a closer look at any setup issues that we noticed, but we didn’t hear back from you regarding this. You’re free to respond so we can pick up where we left off!
