Rokland review for LiveChat: Live Chat App
Feb. 27, 2024
The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.
Thank you for taking the time to write a review. You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place. Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response. I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ
