Mutz Pizza review for LiveChat: Live Chat App
Aug. 17, 2020
App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your account either
Thanks for sharing. We have some news, updates, and announcements coming your way. By default, the chat widget is showing up in the middle of your site on mobile. However, you can make changes to the position, appearance, and other options via Settings > Chat widget > Customization. It is also possible to disable it altogether on mobile. As of now the Customer Insight widget (aka our CRM) gives you access to customer details, transaction history, real-time cart preview, and product recommendations. We would love to listen to your feedback on how we can improve Customer Insight — you can expect an email from us. Separately, all chat transcripts are stored and can be accessed later on (via Archives). Using filters / the search option you can locate past conversations that include contact details and other information. Lastly, uninstalling the app automatically cancels your subscription with LiveChat -- this applies to all Shopify (public) apps. We can confirm that your subscription is no longer active.
