LiveRecover SMS Cart Recovery
Boost revenue with human-powered SMS cart recovery
Rating
4.5
feedback
81
chart
#1,248
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
0%
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Less than a month
15%
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Less than a year
44%
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More than a year
37%
Reviews Summary
The reviews for LiveRecover on Shopify are overwhelmingly positive, with many users praising the app for its effectiveness in recovering lost sales and its user-friendly setup process. Customers appreciate the personalized approach of LiveRecover, with real human agents engaging with potential buyers through SMS messages. The app has been described as a game-changer, providing instant revenue recovery and significantly impacting the bottom line for businesses. Users also highlight the excellent customer service provided by the LiveRecover team, emphasizing their responsiveness and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 10, 2024
So excited to use this app. Installation was a breeze, My potential customers are going to love this!
April 25, 2024
This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.
Thank you for sharing your experience with us! Your feedback is super valuable - it helps us see where we can step up. We strive to reply within 24 hours, which is what happened in your case. Nonetheless, we're continuously making moves to smooth out our support process for quicker and better communication. Your experience is a friendly nudge for us to keep our communication clear and timely. We are committed to providing you with the assistance you need, without confusion. We thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.
March 6, 2024
Incredibly easy to set up, Steve explains how everything works simply yet detailed while making us feel confident using LiveRecover. Our audience loves knowing there is a real human behind the outreach messages. Aleena is very quick in responding to questions and on top of everything! We've seen great early data for recovered sales. Definitely recommend.
Feb. 5, 2024
I was happy with your service but recently they charged me wrongly for multiple transaction almost amounting to $10,000 in revenue and I have been trying to get my money back since 10 days but they haven't responded me in last four days. I am planning to take legal action if this is not resolved and will let you know guys the other way around if it gets resolved as well
Thank you for your review. We're genuinely sorry for the inconvenience caused by the billing mix-up, which stemmed from the multiple transactions related to the redeemed discount code. We had been actively working to rectify the situation since our initial communication. While we acknowledge the delay in our responses during the weekend, we want to clarify that our team diligently processed a full refund on Monday, February 5th, addressing the mistake in the recovered sales. We're committed to making sure our billing communications are perfectly clear from now on. Our goal is to always keep you well-informed and never leave you feeling uninformed. If you have any additional questions or require further assistance, our customer support team is standing by, offering straightforward assistance without any ambiguity. We value your attentiveness in helping us maintain our standards.
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