Locales.ai: AI Translate ‑GPT5
Translate store accurately to multi languages with GPT AI
Rating
4.7
feedback
181
chart
#3,390
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
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Less than a day
19%
-
Less than a month
43%
-
Less than a year
28%
-
More than a year
1%
Reviews Summary
The reviews for the Locales.ai Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use of the app and the effectiveness of the translations. The customer support team is also praised for being responsive and helpful, with quick resolution of issues. However, on the negative side, some users have experienced significant problems with the app, such as translation errors, bugs causing pages to appear incorrectly translated, and issues with billing and credit usage. There are also complaints about the high cost of credits for translations and the lack of timely and effective customer support in resolving these issues.
Highlights
Review RSS Feed
All reviews
Feb. 5, 2026
DANGEROUS APP Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted). Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure. And their solution? They want ME to pay for HALF of THEIR mistake. Let that sink in: I never approved going over my credit limit I never intended to translate more than my balance Their system allowed it due to missing safeguards They acknowledge this Yet they still demand payment to unlock my account If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.
Feb. 3, 2026
Stay away from Locales.ai. Absolutely unacceptable experience. I strongly advise anyone considering Locales.ai to stay as far away as possible. We have spent over $15K USD on translations using this app, and the result has been nothing short of disastrous. There are huge, obvious bugs that cause product pages to appear half translated in one language and half in another. This is not a minor issue — it completely breaks the user experience and makes a professional e-commerce site look amateurish... What’s even worse is the total inefficiency in handling problems. These issues have been reported weeks ago, multiple times, and to this day they are still unresolved. No clear answers, no timelines, no ownership. Customer support is practically nonexistent. Responses are slow, vague, or simply stop altogether. For a paid tool at this price point, this level of support is frankly unacceptable. To be clear: Massive translation bugs Broken multilingual product pages Weeks of waiting with no resolution No real customer support Money spent with zero accountability This is one of the worst experiences we’ve had. The app is unreliable, the support is missing, and the overall product quality is extremely poor. Avoid Locales.ai. A complete waste of time and money.
Feb. 1, 2026
No customer service whatsoever, avoid this app at all costs, I do not recommend it!!!
Jan. 28, 2026
Fast reply if something is missing. I have locales for all my stores and can recommend it
Jan. 24, 2026
Just started using Locales.ai. The support team is fantastic! And the app is very easy to use. So far so good!
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