Locales.ai: AI Translate ‑GPT5

Locales.ai has been a huge help for our multilingual store. The app is straightforward to use and integrates well with our existing Shopify setup and third-party apps. Whenever we ran into issues, the support team responded quickly and provided clear solutions. It's refreshing to receive support from real people who understand the technical side of Shopify translations. The combination of good translation quality and responsive customer service makes this app easy to recommend.

After several months of using Locales.ai, we're very satisfied with the results. The translations are accurate, the interface is easy to navigate, and managing multiple languages has become much simpler for our team. Like any AI translation tool, we still review some product descriptions and industry-specific terms, but the amount of manual work required is minimal compared to translating everything ourselves. Overall, it has saved us a significant amount of time and helped us launch new language versions of our store much faster than expected.

Abusive billing and poor quality of CS. I don't recommend to use. Better not use. Just do not use it. Have suspicion why bad reviews are only from 2026.

DANGEROUS APP Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted). Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure. And their solution? They want ME to pay for HALF of THEIR mistake. Let that sink in: I never approved going over my credit limit I never intended to translate more than my balance Their system allowed it due to missing safeguards They acknowledge this Yet they still demand payment to unlock my account If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.

Stay away from Locales.ai. Absolutely unacceptable experience. I strongly advise anyone considering Locales.ai to stay as far away as possible. We have spent over $15K USD on translations using this app, and the result has been nothing short of disastrous. There are huge, obvious bugs that cause product pages to appear half translated in one language and half in another. This is not a minor issue — it completely breaks the user experience and makes a professional e-commerce site look amateurish... What’s even worse is the total inefficiency in handling problems. These issues have been reported weeks ago, multiple times, and to this day they are still unresolved. No clear answers, no timelines, no ownership. Customer support is practically nonexistent. Responses are slow, vague, or simply stop altogether. For a paid tool at this price point, this level of support is frankly unacceptable. To be clear: Massive translation bugs Broken multilingual product pages Weeks of waiting with no resolution No real customer support Money spent with zero accountability This is one of the worst experiences we’ve had. The app is unreliable, the support is missing, and the overall product quality is extremely poor. Avoid Locales.ai. A complete waste of time and money.