Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
500
chart
#1,700
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
18%
-
Less than a year
41%
-
More than a year
36%
Reviews Summary
Locksmith is highly praised for its functionality and customer support. Users appreciate the ease of setting up the app and the variety of options it offers for locking content on their online stores. The support team, especially individuals like Ken, Erica, and Tristan, are highlighted for being extremely helpful, responsive, and going above and beyond to assist users with their needs. The app is commended for its ability to solve specific problems, such as controlling access to digital content, setting up wholesale accounts, and customizing locks for different membership levels. However, there are some concerns raised about issues like pricing visibility, compatibility with other apps like Klaviyo, and unexpected charges even after uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 5, 2025
The support is excellent. When I was struggling with something, the team did not just explain what was happening and how to fix it, they actually DID the fix for me and fast! Outstanding customer service.
March 25, 2025
Great experience so far, extremely helpful in setting up our Wholesale Jewellery Store with limited access to customers. Ken from their team not only understood the entire flow but gave suggestions and helped in setting up the store till the end. They extended the trial for us to test things out. Thanks from Team Rajmehar, www.rajmehardesigns.com
March 6, 2025
I love this so much I'm going to jump in to Mechanic next. Locksmith is the perfect solution to a problem I had and devs tried charging me hundreds when this took me 10 minutes and not much per month. Thanks for being awesome guys!
Feb. 21, 2025
Locksmith and it's support team is BY FAR the best support I've ever seen in any app / company or product. Top tier product, top tier support. 11/10 Highly Recommended! Will continue to use their apps for a long time!
Feb. 6, 2025
Updated: Thank you for a very kind reply. I have updated my review due to the nice reply. However, the problem still remains after I click on the hide features which you are referring to. Old review: This app has been very expensive for us!!! The app allows one to make a locked shop. However, the products in that locked shop are not hidden. We tried the app for 2 weeks where we had a locked shop, but during those weeks we experienced a drop in sales of 20k USD. We wondered why this happened. Turned out people could find the locked store in Shopify search and of course people did not want to buy our normal products when they could find the cheaper products in the locked store. Until hiding the products and the locked site, I would not recommend this app.
Hello! I understand the frustration of discovering that your wholesale products were visible in search results - that's a significant issue that impacted your business. I want to help address this, and I'm sorry you've had this experience. Locksmith does include features to hide products from search results and collection listings, but these need to be specifically enabled. Currently, these aren't enabled on your locks. To prevent wholesale products from appearing in regular store searches, you'll want to: 1. Enable the "Hide this product from search results and other lists" option in your lock settings 2. For additional protection, enable "Hide from sitemaps" (this uses Shopify's native SEO controls) I've added some extra trial days to your account if you'd like to test these features. Our complete guides on product visibility: - https://www.locksmith.guide/tutorials/more/hiding-products-from-product-grids - https://www.locksmith.guide/faqs/can-locksmith-hide-content-from-my-in-store-search Also, I noticed that your theme has some code from a search and filtering app present. i'm not sure if that's currently active, or if it caused the issue, but it's important to note that Locksmith isn't compatible with apps like that. We mention that in our agreement when installing the app: https://www.locksmith.guide/policies/usage-agreement During any app trial, we're here to help make sure everything is configured correctly. Please reach out to us at team@uselocksmith.com with any questions - we want to help you get this right. Best regards, Ken from Locksmith/Lightward
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more