Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
292
chart
#1,926
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
35%
-
Less than a year
38%
-
More than a year
23%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising its functionality, ease of implementation, and excellent customer service. Many users appreciate the app's ability to create locked sections for specific products or collections, allowing for customized access and pricing. The support team, particularly individuals like Erica, Ken, and Tristan, receive high praise for their responsiveness and helpfulness in resolving issues and providing guidance. Users also highlight the app's flexibility, customization options, and its role in expanding business opportunities. However, there are a few negative reviews that mention issues with pricing structures, theme compatibility, and website disruptions after uninstalling the app.
Highlights
Review RSS Feed
All reviews
Oct. 24, 2025
love this app - opened up a whole new avenue of business for us! We needed a place to sell products we couldn't post publicly due to medical restrictions
Aug. 31, 2025
Great for two reasons: 1) The app works and is very easy to implement. Does exactly what is needed. 2) The "pay what feels good" pricing method is great and they are actually open to reasonable pricing suggestions. We suggested another price, still reasonable, with our explanation why we felt it was fair. Very quickly, we could come to an agreement about a monthly price that suits both sides. Would recommend this app. Great app, great support.
Aug. 4, 2025
July 14, 2025
DO NOT USE. We tested this app with a select group of VIP Pros for two months but ultimately decided against it due to the steep pricing structure. After canceling our subscription, our website immediately experienced significant issues. It took our IT team three full days attempting to remove all the leftover CSS. Eventually, the damage was so extensive that we had no choice but to duplicate our theme entirely.
Hello! It looks like Locksmith was removed from your apps list before Locksmith’s code removal process was run. I’m really sorry for this experience, and I can definitely understand how frustrating this must have been. We really appreciate you letting us know how things went. Locksmith does have a code removal process. However, after Locksmith is removed from the apps list, it no longer has permission to access your theme, which prevents it from removing its own code. For anyone reading this who finds themselves in this situation: to remove all of Locksmith's code from your theme, reinstall Locksmith and then run the uninstall process from the Locksmith app’s “Help” page, or disable the app from the app’s settings page. You'll then be able to safely remove Locksmith from your apps list. Our comprehensive guide on this is here: https://www.locksmith.guide/basics/removing-locksmith Regarding Locksmith’s pricing: Locksmith uses a Pay What Feels Good pricing policy. The price you see in the app is a suggested price based on your Shopify plan, but we're always open to a conversation about this and to work with you to find a price that feels good for both of us. You can read more about that here: https://lightward.com/pricing We’re here to help! If you’re having any issue or are unsure how any of this works, please reach out to our support email address. We’re always happy to help: [email protected] We’re here to help if anything else comes up. All the best! -Tristan 🙂
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