Locksmith
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Great app and good team behind the scenes for help.
Erica from Locksmith was extremely patient and helpful recently. Would recommend this app, their product is great and their customer service is even better.
The support team is so helpful, kind, and responsive. Highly recommend this app!
Good app and when I contacted support they were very helpful (Erica) and super quick to reply, many thanks.
Locksmith provides an elegant solution to make parts of your store more private and/or secure. It's technically sound, and the team provides rapid attention when needs or issues arise. It works if your needs are simple or if you have complicated things you want to lock up. I've worked in enterprise systems for a long time and am quite impressed by this tool.
Great app does what it say, support team is very helpful and fix's any issues you might have or point you in the right path. Also thank you Tristan for you help and fixing my issues and your support.
Excellent, tailored customer service, what can I say? Jed is so helpful, really drilling down to understand the needs of my website, and going above and beyond to provide the right solution late on a Saturday night!
Easy to use and Ken is super helpful whenever we have any issues or questions. Everything always gets sorted the same day.
The pay what feels good policy worked like charm! Amazing idea for the Shopify app world! And also the App itself is amazing, small functions with limitless details
love this app - opened up a whole new avenue of business for us! We needed a place to sell products we couldn't post publicly due to medical restrictions
After i've uninstalled it, some code was still present in my theme, and it was showing error for customers that found me via google. They could not access products at all, it was showing error. I had to install the app, disable it in the settings, and then uninstall again. Lost a lot of money because of that.
Great for two reasons: 1) The app works and is very easy to implement. Does exactly what is needed. 2) The "pay what feels good" pricing method is great and they are actually open to reasonable pricing suggestions. We suggested another price, still reasonable, with our explanation why we felt it was fair. Very quickly, we could come to an agreement about a monthly price that suits both sides. Would recommend this app. Great app, great support.
DO NOT USE. We tested this app with a select group of VIP Pros for two months but ultimately decided against it due to the steep pricing structure. After canceling our subscription, our website immediately experienced significant issues. It took our IT team three full days attempting to remove all the leftover CSS. Eventually, the damage was so extensive that we had no choice but to duplicate our theme entirely.
Hello! It looks like Locksmith was removed from your apps list before Locksmith’s code removal process was run. I’m really sorry for this experience, and I can definitely understand how frustrating this must have been. We really appreciate you letting us know how things went. Locksmith does have a code removal process. However, after Locksmith is removed from the apps list, it no longer has permission to access your theme, which prevents it from removing its own code. For anyone reading this who finds themselves in this situation: to remove all of Locksmith's code from your theme, reinstall Locksmith and then run the uninstall process from the Locksmith app’s “Help” page, or disable the app from the app’s settings page. You'll then be able to safely remove Locksmith from your apps list. Our comprehensive guide on this is here: https://www.locksmith.guide/basics/removing-locksmith Regarding Locksmith’s pricing: Locksmith uses a Pay What Feels Good pricing policy. The price you see in the app is a suggested price based on your Shopify plan, but we're always open to a conversation about this and to work with you to find a price that feels good for both of us. You can read more about that here: https://lightward.com/pricing We’re here to help! If you’re having any issue or are unsure how any of this works, please reach out to our support email address. We’re always happy to help: [email protected] We’re here to help if anything else comes up. All the best! -Tristan 🙂
Locksmith is exactly what we needed for our wholesale store. They have recently added functions that are even more helpful, so I appreciate them always working to offer the best options. We get a lot from the low cost it is given at.The customer service is excellent, and a shout out to Erica for always giving me clear information on what she is doing and instructions for what I need to do.
Have had a great experience with Locksmith's customer service ~~ they have given me excellent and specific feedback to create locks for my Shopify store. Highly recommend :)
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