Locksmith
Overall, the reviews are overwhelmingly positive. Many merchants praise the app for doing exactly what they need: locking products, pages, pricing, collections, or entire sections of a store, often for wholesale, VIP access, memberships, or restricted content. Reviewers repeatedly mention that the app is easy to use, flexible, and powerful enough to replace custom coding or more complicated workarounds. Several users also say it helped them launch new business models or protect sensitive products and content, and many describe it as a key part of how their store operates. Customer support is the strongest recurring theme in the positive reviews. Merchants frequently name specific support staff and describe the team as fast, patient, knowledgeable, responsive, and willing to go beyond normal support by helping with setup, troubleshooting, and even custom fixes. That said, there are a few serious negative reviews. The main complaints are around uninstall issues or leftover code/CSS causing site errors, pricing being too expensive or difficult to justify, and some functionality gaps such as locked products still appearing in search or private links not working as expected in certain tools. A small number of reviewers also report poor support experiences or significant business impact when the app did not behave as intended.
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I only have good things to say about this app and their customer service. Always speedy and helps us even outside of their scope. Their app does what it is supposed to do and beyond. It locks the public view out of the wholesale pricing and information.
trash app cant remove the locking support non existent
Hello! I'm sorry this was such a frustrating experience, and thank you for letting us know how it went. On support: we do our best to reply to every merchant within 24 hours, and often much sooner. In this case a teammate replied about five hours after you first wrote in, and confirmed that Locksmith had been fully removed and was no longer having any effect on your store. I'm sorry that still felt like a long wait — with a live storefront and a page you can't unlock, five hours is five hours, and I understand the frustration. For anyone reading this who finds a page still locked after removing Locksmith: Locksmith does have its own code removal process, but once it's deleted from your apps list it no longer has permission to access your theme, which prevents it from removing its own code. To clear everything out, reinstall Locksmith, run the uninstall process from the app's "Help" page (or disable the app from its settings page), and then remove it from your apps list. Our full guide is here: https://www.locksmith.guide/basics/removing-locksmith One more thing worth knowing: your browser saves copies of pages it has already loaded so they open faster next time. If it saved a copy of a page while that page was locked, it can keep showing you the locked version even after the lock is gone. A private browsing window ignores those saved copies, so it shows you what your storefront actually looks like right now — clearing your browser cache does the same thing: https://www.locksmith.guide/tutorials/more/how-to-use-a-private-browsing-session We're always happy to help, any time, at [email protected]. All the best, -Erica 🙂
Great app and good team behind the scenes for help.
Erica from Locksmith was extremely patient and helpful recently. Would recommend this app, their product is great and their customer service is even better.
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