Locksmith
The reviews for the Locksmith Shopify App are overwhelmingly positive, highlighting the app's functionality and the exceptional customer service provided by the support team. Users appreciate the ease of use and effectiveness of the app in securing and customizing their online stores. The customer support team, particularly individuals like Erica, Ken, Tristan, and Jed, receive high praise for their responsiveness, helpfulness, and willingness to go above and beyond to assist users with their needs. The app is commended for its ability to cater to various requirements, from locking down specific parts of the store to creating VIP access and secret collections. However, there are a few negative reviews mentioning issues with pricing, leftover code after uninstallation, and challenges with product visibility in locked stores.
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I only have good things to say about this app and their customer service. Always speedy and helps us even outside of their scope. Their app does what it is supposed to do and beyond. It locks the public view out of the wholesale pricing and information.
trash app cant remove the locking support non existent
Hello! I'm sorry this was such a frustrating experience, and thank you for letting us know how it went. On support: we do our best to reply to every merchant within 24 hours, and often much sooner. In this case a teammate replied about five hours after you first wrote in, and confirmed that Locksmith had been fully removed and was no longer having any effect on your store. I'm sorry that still felt like a long wait — with a live storefront and a page you can't unlock, five hours is five hours, and I understand the frustration. For anyone reading this who finds a page still locked after removing Locksmith: Locksmith does have its own code removal process, but once it's deleted from your apps list it no longer has permission to access your theme, which prevents it from removing its own code. To clear everything out, reinstall Locksmith, run the uninstall process from the app's "Help" page (or disable the app from its settings page), and then remove it from your apps list. Our full guide is here: https://www.locksmith.guide/basics/removing-locksmith One more thing worth knowing: your browser saves copies of pages it has already loaded so they open faster next time. If it saved a copy of a page while that page was locked, it can keep showing you the locked version even after the lock is gone. A private browsing window ignores those saved copies, so it shows you what your storefront actually looks like right now — clearing your browser cache does the same thing: https://www.locksmith.guide/tutorials/more/how-to-use-a-private-browsing-session We're always happy to help, any time, at [email protected]. All the best, -Erica 🙂
Great app and good team behind the scenes for help.
Erica from Locksmith was extremely patient and helpful recently. Would recommend this app, their product is great and their customer service is even better.
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