Biofusions review for Locksmith

1 / 5

Dec. 18, 2022

This app has caused me more bother than good. I would not recommend downloading locksmith! After downloading locksmith it has caused my products to be showing out of stock despite them being in stock. This has caused huge loss of sales. It has also stopped many website functions from working. The code behind this app is very unstable and if you are downloading it, it will be at your own risk. I am now seeking to completely get rid of this bugged app from my shopify store. I'm extremely disappointed!

Using app

18 days

Total reviews

8

Average rating

4.0

Developer Reply

I’m sorry you had to experience this. The issue coming from Locksmith in this case was that the add to cart button, in the featured products area of your home page, was showing as “sold out” until the customer interacted with the variant selector. Your developer removed the Locksmith code from that template, which fixed the problem, but Locksmith automatically added its code again shortly after, and the issue resurfaced. I totally understand your frustration, and while we did mention that Locksmith auto-installs, we should have brought up the ignore list functionality to prevent that from showing up again. Locksmith has an ignore list on the Settings page, which allows you to specify theme files that Locksmith should leave alone during its install process. We did see that your slider navigation was not functioning, but it seems that was a side effect of the product object being “nil” in the featured product area, or perhaps something else in that template. Those are generally unrelated, and we're not sure why that happened, since the app is only working with your products and variants. We’ve been able to duplicate the add to cart button issue on other themes, but not the unresponsive menu. That’s something specific to the theme you’re using, and fixing the add to cart also stopped the navigation menu issue. I’m glad we were able to get this fixed for you, and that everything is working. Again, I’m sorry for the frustrating situation. We’re here to help if anything else comes up. Best, Ken

Locksmith for Shopify
Locksmith
4.7 star
492 reviews

Flexible access control for Shopify stores

Developer
Shopify App Store