KARAVAN WHOLESALE review for Locksmith
March 23, 2021
We removed the app but our website remains locked. Very unpleasant experience with this app. Watch out what you install, there are many amateur works out there.
❤️ I feel you; this kind of thing can be unpleasantly surprising. Because Shopify doesn't allow recently-removed apps to go back and clean up their theme code, it's really important to disable Locksmith within the app (or simply delete all of your locks) *before* removing Locksmith from your apps list. If this is still affecting you, here's the place to start: https://docs.uselocksmith.com/article/221-removing-locksmith Or, send us an email at [email protected]. We're here. :) For those looking in on this review, it's worth mentioning that we work *hard* to communicate the uninstallation process: * We send an automatic email to the store owner immediately upon app removal, if we detect that Locksmith's code is still in your theme. * We include the uninstall requirements in our required user agreement, on the first screen of the app. * There's a link to our uninstall process at the end of every page within the Locksmith app, and in our immediate auto-response to new inquiries to [email protected]. We're here to help, always, always. :) To the reviewer: thanks for letting us know how this affected you. We haven't heard from you via email, so I'm hopeful that you've been able to get this sorted. Please reach out if there's anything we can do to help you further. All the best, -Isaac