Locksmith
Flexible access control for Shopify stores
Rating
4.7
feedback
493
chart
#1,775
All reviews
Rating Breakdown
Review RSS Feed
Aug. 1, 2020
Ive been using Locksmith for over 2 years now. Hands down one of the most innovative apps out there. It is so useful for us where we need products hidden from the store and from search results, but still possible to be access via certain methods! Locksmith is an integral part of our business. Thank you for making this perfect solution for our business!
July 29, 2020
This app is simple to get started with and use, and it works as expected. It is well worth the price.
July 27, 2020
This app has really helped us segregate parts of our Shopify store for certain customers by adding access control. The app has been working flawlessly so far, and we thoroughly recommend it. I also want to mention that, just a few days ago, I contacted Locksmith about an issue I thought I had with their app that caused customers to have to log in twice. Much to my embarrassment, this issue had nothing to do with Locksmith. Following this, a nice chap called Jed, regardless of the fault being with another app, went above and beyond to investigate, and provided me with detailed information as to which one of our apps was causing this issue and why. Many app developers would simply say 'it's not our app that's causing it' but Locksmith are not just any app; they're there to help their customers, and they deserve recognition for that. Great work, guys!
July 18, 2020
This app has done everything that I have expected it to -and I love that it's not expensive. This app is a must when maintaining member-access that is time-limited. One thing that I would change... I wish that when it is time to select which product or page that I want to lock, that it auto-generated. My having to type it out, scares me because if I mistype, the lock won't work. To prevent this I copy and paste the product/page title from a different tab, but avoiding this would be great. Still though - 5 STARS. ITS A MUST APP THAT WORKS FOR WHAT WAS INTENDED. Thanks for a great app!
July 18, 2020
I think the app works fantastically! one thing I do wish was different was a "save" or "okay" button on the pop up window where you enter the password/criteria for a lock. I never feel like it's saving or not canceling my changes when I have to click out of the window and don't have a confirmation button.
July 16, 2020
This application has been so helpful for our business. And the help provided by Ken at Locksmith has been amazing. Without the help, our website would not have been successful. Can't say enough great things! Thanks Locksmith!
July 13, 2020
We used this app to create a password protected wholesale site within the retail site. The support is excellent, highly recommend.
July 9, 2020
Excellent app and we appreciate the company's approach to supporting their customers. Would definitely recommend!
July 8, 2020
I am using this app to hide products that I can't sell outside the U.S., since my international customers were getting frustrated to see something they wanted, only to find that they couldn't actually buy it. This app makes it easy to do, and furthermore, I love how it allows me to hide an entire collection without needing to manually hide each product within that collection. All in all, I've had very few problems with this app, and whatever problems I did encounter were dealt with swiftly and efficiently.
July 8, 2020
The app works flawlessly. We have an online shop that requires certain sections to be password protected, and Locksmith does it all perfectly. Also, support has been really excellent and fast.
July 7, 2020
Completely delivers on what it promises and they have EXCELLENT customer service. What else is there to say?
July 7, 2020
I used this app to create private viewing sections for my customers. I have created different access for different customers. It is great to create additional value. It also connects with mailchimp and klaviyoo but not ominsend. I wish it did. I would like to to allow access to say "people who purchased X" that would really help.
July 7, 2020
This app helped set up wholesale on our retail store site. There are areas in Shopify that it cannot block, but we could devise satisfactory work arounds. This saved us the expense of upgrading to the premium version of Shopify. Nice work!
July 7, 2020
This app has been an elegant solution for our needs! It has allowed us to seamlessly hide products and collections, no mess, no fuss. Thank you for this app, it's amazing.
July 2, 2020
We have been extremely happy with the Locksmith app. We've used it to show/hide collections based on customer type and location. We've used it for 7 years without a hitch and the customer service is the best. It's very easy to use and very flexible. Their customer service is friendly, understanding, even intuitive.
June 18, 2020
WONDERFUL app and superb customer service! This app is super easy to use and I love how I'm able to lock pages using different variables. Customer service responds quickly and they're friendly. I honestly really appreciate their pricing structure as well, as they have a "pay what feels good" policy - really love the flexibility here especially since I use them for two of my websites! I highly recommend this app! Note: I read through some of the negative reviews and they're pretty ridiculous. I think those users are probably a bit technologically challenged, because this app is VERY easy to use and super straight forward.
June 17, 2020
This app has helped our Shopify site with some features we needed. I highly recommend this app to people that need the features this app offers. Also the customer service is great, they were very helpful when I reached out to them and helped answer my questions.
June 11, 2020
Fantastic app but the support is absolutely poor. If you're savvy with Shopify and can manage to work the app out on your own, it will definitely do the trick. As soon as you have an issue, though, you're stuffed.
Support is something we work hard at, and do really well with – keep reading our reviews. "Extremely helpful", "responsive", "the team at Locksmith are beyond helpful, beyond wonderful". We are consistent with what we bring to the table. Every so often, the wires get crossed. In this case, they got massively crossed. Our support, offered in good faith and positive intent, was labeled "disgusting" and "disappointing", and we were interpreted as "disinterested". If someone holds this perspective, I *understand* why they'd feel stuffed. No one wants to feel unheard and un-aided, and I'm sorry that's the impression that was struck. The intent, as always, is to help. ❤️ To the reviewer: I'm sorry this went this way. We work hard to enable, which is why we generally don't reconfigure things *for* our users – instead, we send along screenshots and instructions, illustrating what could happen next. I understand the instructions you received weren't enough. You weren't kind about letting us know that. I'm glad you got it figured out (thanks for letting us know that you did); if you need help in the future, we'll be here.
June 10, 2020
Great customer support and very helpful! This is a must-have app if you need to lock certain countries! Recommended.
June 8, 2020
Updated review. They instructed me to help remove it (waited about about 10 hours) I can see how this app would be used if you have a larger ecommerce store, but for me simply too much of a hassle. Same issue with deleting the app, made my website completely stop working, there should be directions (and if there are it's not obvious) that code needs to be removed before deleting the app.
Updated response: You had to wait too long for something this urgent. We're already in motion to address this. ❤️ Locksmith is the right choice for thousands of stores of every single size, but it is not the right choice for everyone, and everyone should use what's right for them. Thanks for giving us a chance. All the best. :) --- Uninstallation can be a tripping point – this is real, for apps like Locksmith. And I get it – it's completely frustrating to just remove a thing and have that simple action cause a problem. Shopify doesn't let these apps auto-remove theme code after the app's removed from your list. We do our level best to be proactive, given this: (1) We talk about the uninstallation process in our user agreement (uselocksmith.com/agreement), which everyone is required to see and read and agree to before using the app. (2) We link to uninstallation instructions at the bottom of every screen in Locksmith, and include a single-click button for stripping all of Locksmith's code out of your theme. (3) Our system sends an automatic email when the app is removed, if we detect that there's still code left in your theme, linking to the removal process. (4) If you don't add any locks in your account, or if you remove them all, Locksmith won't put any code in your theme. We *only* add code if you've configured something that explicitly requires it. (5) We work very, very hard to provide excellent customer service, when things like this happen and also for everything else. We've seen it all, after nine years of doing content protection apps on Shopify, and we will always, always work hard to help you. ❤️ To BALI Lash: I've personally responded to your emails, so look for those replies. I'm here for anything else we can do to help. -Isaac