All reviews

Rating Breakdown

  • 5
    89% (440 ratings)
  • 4
    2% (12 ratings)
  • 3
    1% (5 ratings)
  • 2
    2% (8 ratings)
  • 1
    6% (28 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 19, 2024

The support for this app is literally unreal. The guys from Locksmith have guided me at every step of the way and have always made me feel confident and supported. The app itself is absolutely amazing. There is nothing that it can’t do. They have thought about everything and that makes everything so so simple to implement. If you need to lock products, THIS IS THE APP! You won’t go wrong

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2023

Great App, with even better support from the team.

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 13, 2023

The Locksmith team is incredibly helpful. I needed some help with perhaps the easiest coding exercise ever (just had to hide prices unless a user was logged in and tagged with "Approved"). The team did not hesitate to offer their help, quickly implement the solution, and provide me step-by-step directions on how to replicate the solution. All-in-all, I would definitely recommend. Customer Service 10/10.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

Great app and even better support. They made a custom alteration for me because I needed some functionality that isn't included in the app.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 21, 2023

Absolutely love this app it has helped us control access to our site on so many levels, I would highly recommend this app to anyone needing to lockdown access to different areas or just lock the entire site. With top customer support (Ken) to boot helping with custom code when needed. Love it.

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 19, 2023

Just recently added the app! Tristan was AMAZING!! Helped me from beginning to end. Praying the app is just as amazing as Tristan!! So far so good!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

I love the possibilities of this app. Had some theme compatibility issues with the code, but their support is top notch. Would very recommend this app with its support.

Using app

About 2 months

Total reviews

9

Average rating

4.8

5 / 5 Share

Sept. 6, 2023

Incredible app! I have a courses/membership site and use this to hide menu items and pages based on the items the user has purchased. Also, the login form wasn't populating on the protected content page, I messaged Locksmith and they put in custom code for me to fix it within a few hours, amazing support and app!

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 24, 2023

Great app! We wanted an app that would hide Shopify store pricing of selected products until we allowed certain customers to be able to view them. The app works perfectly for our requirements. I needed a little assistance in setting it up and their support (Erica) was extremely helpful - quick to respond and knew the app inside out. Can thoroughly recommend Locksmith.

Store

My Store

Using app

About 1 month

5 / 5 Share

Aug. 24, 2023

OMG. Locksmith is an ABSOLUTELY AWESOME SOLUTION AND A GAME CHANGER TO SELL DIGITAL CONTENT BEHIND A PAYWALL. This app easily and quickly enabled me to implement a paywall and seamless checkout experience. Now, my customers can pay on my landing page, receive an email with the link to access my content and locksmith automatically checks that the email they are using to log in belongs to someone that already paid for such content. If it checks out access is granted or denied otherwise. Also, my users pay for 1 month access each time they pay. Locksmith makes it easy to automatically cancel their access after 1 month. Locksmith works seamlessly with Shopify's new user registration. This means that instead of having to ask users for the old school annoying registration (first name, last name, email, password) they only need to use their email to register. This cuts down the time from buy to accessing my paid content by like 80% and only requires one email instead of three. Shout out to Tristan on the Locksmith team who quickly assisted me with recommendations, documentation and super useful ideas. Shopify tech support recommended Locksmith and Tristan really knocked it out of the park. Thank you!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2023

Incredible attention to customer detail. An actual human response to emails that's friendly and helpful. If only everyone was like this. And the product does what it says it does. Glad I found Locksmith.

Store

Lanes

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2023

Highly recommend this app - and more importantly - this team! The app is robust and does exactly what I was looking for, and then some! I've needed to use tech support twice (both because of my error and misunderstanding) and they were quite responsive and polite. I'm thrilled to finally have a way to achieve what I wanted without having to completely re-do my entire website. Can't be more happy with Locksmith and the team behind it.

Using app

7 months

Total reviews

10

Average rating

4.6

5 / 5 Share

July 12, 2023

Locksmith is very versatile, and easy to use. It has so many great features to customize your locks and has even given me ideas on how to make my locked products and pages more fun for my customers! Plus, their customer service is superb! I had a couple of questions and was helped within mere hours. I would definitely recommend Locksmith!

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2023

great app, just what we need. But maybe more importantly the customer service provided by Tristan was outstanding. He just took the initiative to fix something, it wasn't a bunch of back and forth which usually happens with shopify apps.

Using app

Over 1 year

Total reviews

11

Average rating

4.6

5 / 5 Share

June 28, 2023

I can't say enough good things about Locksmith!! This app is perfect for our store, which offers different products in different territories. Our customers used to order items that were unavailable in their region, and were disappointed to find out afterwards. Locksmith will totally eliminate this issue. Tristan from the Locksmith team has been incredibly helpful in implementing custom code as well. Thank you!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 23, 2023

This app is incredible, but not as incredible as the company that runs it! Their level of customer and support service is incredible. Thank you Lightward!

Store

Telbix

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2023

Highly recommend this app! Helpdesk (specifically Tristan) is the best! We made a final decision to subscribe to Locksmith thanks to Tristan's outstanding customer service!

Using app

7 days

Total reviews

7

Average rating

5.0

5 / 5 Share

June 20, 2023

We had a complicated situation where we needed different membership level logins so that we could display different pricing structures. Using Locksmith solved the problem seamlessly. Their helpdesk has always been personal and top notch.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2023

I can't recommend this app enough; easy to set up and works perfectly to lock certain aspects of your website. I needed a specific button locked on each of my products that only subscription members can access, and Erica from the Locksmith team has kindly helped me set this up and added extra coding where needed. Erica was very attentive and answered all my queries (and there were a lot). I couldn't recommend this app enough :) Thanks again!

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2023

Works as we needed it to quickly and easily. Customer service is brilliant too, very much appreciated! I would recommend this app 100%

Using app

11 days

Total reviews

3

Average rating

5.0