All reviews

Rating Breakdown

  • 5
    91% (274 ratings)
  • 4
    1% (4 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (13 ratings)

Reviews with Text

  • 98% (293)
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5 / 5 Share

May 6, 2023

Super easy to use and works very well. Perfect for locking access to our online wholesale store. We only allow access to users with a specific tag.

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

May 3, 2023

Very helpful and fix the lock I needed within 24 hrs. Thank you so much.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2023

Awesome app and even better customer service! Does way more than we were looking for and very flexible in it's application.

Store

LOADED

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

March 28, 2023

Highly Recommend Locksmith! Their app works wonderfully and the customer support is top notch! Thank you team!

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

March 23, 2023

Amazing support and amazing app. we use this app to hide products out of stock in different countries. We also use this for private launches. The app works very well and the support gives you all the help you need.

Using app

Over 2 years

Total reviews

11

Average rating

4.6

5 / 5 Share

March 21, 2023

I added locksmith to a Shopify store, and I want to lock some products with prices and others with no fees showing. So I sssent a message to customer support, and Ken and Tristan helped me with everything. They are amazing. Find solutions to what i need and add to my store. Very good app if you need to lock products or services to your store. Highly recommended

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 11, 2023

Definitely recommend this app which works perfectly even in more complex scenarios. I appreciate their excellent support and love their point of view on business (check their pricing and combine that with their honest support). Well done!

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 10, 2023

We have been using both Mechanic and Locksmith since 2020 and don't plan on stopping anytime soon. Both of these apps play vital roles in our operations. Locksmith does what it is designed to do. Easy to setup on the backend and the frontend updates smoothly. The pricing philosophy is one of the best ever. The team truly looks at your usage and gives you a fair price point that you both agree with. Support is best in class, hands down. Isaac and the team deserve all the 5 stars. Great team and great apps!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

Locksmith is exactly what my store was looking for. I'm able to hide my prices and lock checkout settings until my customers log in. Tristen and his support team were great at responding to my questions and even helped add in the code necessary. Would recommend this app!

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

We installed the app one year ago and it has worke dvery well for us. As we upgraded our store we needed help with the code and some adjustments, and the help was amazing! Erica is fast, effective and gives a great feedback of what she has done. Our experience with her is great and now the app is custom to our needs and we are really happy with how it works!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 17, 2023

Does exactly what it says and the customer service is top notch. If you need to protect your shop this is the best app!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

Great app, worked perfectly for what I needed (hiding prices from the site) and their support team helped me implement the code so promptly!

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 17, 2022

I love this app so much. I do a lot of fundraisers but customers like to see what their listings will look like before the fundraiser starts. This allows me to lock all their products so only they can see them until the fundraiser starts. I also use this for specific customers who get a discounted rate on their own merch so their employees can order directly through me but get the discounted rate. Recently I had an issue where I wanted to lock my NSFW items so that people had to verify their age before viewing. (I do school fundraisers so this is important to me.) I reached out and Tristan helped me make sure it was set up correctly and working. Very fast, friendly replies. This is such a great app!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 13, 2022

We use Locksmith and its secret link tool to offer exclusive products to a segment of our customers and it works great! Easy to use and effective. Customer service is great as well. Would recommend!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 3, 2022

I use this app to make one product every month only available to (paid) club members. It works great! I wanted to customize one element and customer service was fast, responsive, and very easy to work with.

Using app

11 months

Total reviews

5

Average rating

4.4

5 / 5 Share

Sept. 9, 2022

The Locksmith Team is kind and helpful, and I like that I can turn on (and pay for) the app only for the 2-3 times a year that I need to do an original painting release and want to have secret keys for my best collectors!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2022

Super app for my store. Just does what exactly they say. I would recommend you try it out in your store

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 29, 2022

App works great. I love working with Erica. She definitely went out of her way to help me by setting up the proper code for my custom theme. I love her detailed explanations, she tries to explain the coding process in layman's terms. She was also still answering my emails and questions while she was on a trip. Thank you for an awesome customer experience Erica, you deserve a raise!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2022

Everything is perfect, I cannot find even any constructive criticisim to make. My supplier brought in new t+c's, which meant that 1 product had to be password protected, with specific customers details verified before allowing them to purchase. Locksmith support staff were able to provide me with exactly what I was looking for. The product page can be viewed by all, but a password is required to add it to the cart. Support was amazing, extremely prompt (within 1 day) and extremely detailed. Within 5 days (including weekend) of receiving the updated terms from my supplier, my websites are both now compliant thanks to Locksmith. Another great thing about them is their open pricing policy. I had a discussion with them about pricing and requested to pay a lower amount than is recommended for my store, since I have no intentions to use Locksmiths software for anything else across my websites, only this 1 product. They kindly agreed to the requested price, which is just unheard of. In the future I may make use of more of Locksmith's feature's, if I do I would be more than happy to increase the subscription amount as I have been amazed at the way they are conducting themselves. I have 100% confidence in them.

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2022

I can not fault the after sales service! I have run into a number of issues while implementing some locks on my store. Usually my error and the team have been fast and awesome to get me back on track. So far, worth every penny.

Using app

2 months

Total reviews

3

Average rating

5.0