All reviews

Rating Breakdown

  • 5
    92% (268 ratings)
  • 4
    1% (4 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (13 ratings)

Reviews with Text

  • 99% (289)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 11, 2021

The best support I have ever seen! Just wow. Easy to work with, simple, functionnal, i really recommanded this app and his staff! Thanks guys!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

the best support! very prompt. they even built me some custom locks that work like a dream. I honestly thought they would give me some generic response and just send me a file to figure out how to build my locks. but nope! the support team literally coded specific locks I needed in addition to their standard locks. Amazing. Highly recommend!!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

Easy to use. Clean, nice-to-use interface that makes me enjoy doing my job. Extremely clear documentation with well-written tutorials. Doesn't slow down my website speed at all and gets the job done quickly. Super amazing and friendly customer support team. And all at a reasonable price. Thanks, Locksmith!

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

Great App and fantastic support. Does the job perfectly and support got back to me within minutes! We needed to make a line of products only visible to customers that have a certain tag and are logged in and it does the job. 5 Stars!

Using app

16 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Jan. 23, 2021

Absolutely brilliant app. Cost-effective, user-friendly and AMAZING customer service. I have used Locksmith to enable my Shopify store to be a shopfront AND an online course with various levels of access. It works perfectly and saves me $$ as I don't need a second teaching platform. It is very intuitive and I was able to set everything up myself without any technical support. When difficulties arose later due to customisation on my templates, the Locksmith team were able to troubleshoot and supply a perfect solution within 48 hours. Cannot recommend highly enough.

Store

Read3

Using app

6 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Jan. 12, 2021

I have used this application to provide dealer and designer exclusive content. It is simple to use and very responsive. It has not caused even a single conflict with any of our custom code or detailed design. I recommend it to anyone looking to keep sections separate based on login password or passphrase. So many options to secure your content while keeping it simple to give access to selected users.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

Ken was absolutely amazing offering over and above customer service promptly and effectively, even over the Christmas/NY period. The app works perfectly! Thanks guys!

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 30, 2020

I don't often leave feedback but Locksmith is a powerful app for our site which allows us to customise a lot of material shown to different customer regions. The customer service by Ken was also great, hope to continue using them in the future, thanks

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 20, 2020

I never write reviews but I had to for this. I've used Locksmith for around seven years. I've never had a problem, I've always received a fast and friendly response, and I never worry whether Locksmith will work. I best compliment I can give Locksmith is that I don't think about Locksmith. If there's a problem — it's not Locksmith. Thank you for making stuff with so much integrity!

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

This app was so straightforward to set up and customize. The Help articles are excellent. I could not be happier.

Using app

About 3 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 9, 2020

This app allows me to respond quickly to special requests from customers who want a one-off that I'm not going to offer in the store. I use it all the time and it straightforwardly does what I need it to do, and for that I am grateful.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2020

We had some glitches in the beginning but Ken jumped in and solved it pretty quickly. Thanks Locksmith app team for the quick response.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2020

Works perfect and the support ist super fast. Question, counter-question, everything fixed in about 2h.

Using app

1 day

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 28, 2020

I use this app on two websites and it does exactly what it is supposed to do with no weird issues. I thought the app was having an issue and the support quickly helped me recognize that I had just outsmarted myself with an extra lock. Good support, good app.

Using app

Almost 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Nov. 22, 2020

As a wholesaler this is exactly what I was looking for. Very easy way to lock pages, products, etc. based on customer accounts.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

Fantastic App and even better support!! The team were very helpful in getting us set up and the app did the perfect job.

Store

A-ESQUE

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 9, 2020

Solid application, great customer service. Ken reached out to me and asked questions to fully grasp what I was looking to accomplish and has been helpful in getting there. Keep it up, customer service is crucial during these times.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2020

I was looking for an app that would grant customers with a certain tag access to specific pages on my website and this did exactly that!

Using app

About 2 months

Total reviews

17

Average rating

5.0

5 / 5 Share

Oct. 22, 2020

I searched high and low for a way to make certain products unavailable based on the location of the customer, as for some reason that is not an option in Shopify. Locksmith does just that and it does it perfectly. It also makes it possible to basically create a wholesale section without the use of a dedicated app (so building one with Locksmith is a lot cheaper. Speaking of price, it's very reasonably priced. Customer service is a dream as well, I need a product page to be visible but not shoppable for certain customers and Ken miraculously made that happen, thank you so much Ken! Can't recommend this app enough!

Store

FAVORTY

Using app

11 days

Total reviews

12

Average rating

5.0

5 / 5 Share

Oct. 19, 2020

We've been using this app to lock certain collections in our store, so that we can offer discounted prices to logged in customers only at certain times/on certain days. The app is extremely easy to use, the locks work perfectly and the explanations on how to use them are clear.

Using app

Over 1 year

Total reviews

1

Average rating

5.0